---
title: "Housing OMbudsman Call Answering & Enquiry Service"
ocid: "ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING OMBUDSMAN SERVICE"
published: "2017-03-31"
---

# Housing OMbudsman Call Answering & Enquiry Service

Buyer: HOUSING OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e.json)

## Summary

The Housing Ombudsman Service has completed a procurement process for the "Housing Ombudsman Call Answering & Enquiry Service". This tender falls under the services category, specifically focused on call centre operations, and was conducted using an open procedure. The contracting authority is located in London, with the contract period commencing on 3rd April 2017 and expiring on 29th March 2019. The procurement process concluded on 28th February 2017, with a total contract value of £164,000, addressing various delivery addresses across the United Kingdom and other regions.

This tender presents significant opportunities for businesses specialising in call centre services, particularly those that are capable of offering outsourced first-line response capabilities and back office support. Small and medium enterprises (SMEs) would be well-suited to compete, given the nature of the contract that emphasises local engagement and specialised service delivery. Businesses with experience in public sector contracts and a strong operational framework for customer support are encouraged to explore similar future tenders to leverage growth in this sector.

## Notice

The Housing Ombudsman first line response outsourced service including the provision of some back office support services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1fc1a2e4-20fa-406a-b625-2299cf72a069 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2017 |
| Submission deadline | 28 Feb 2017 |
| Future notice date | Not specified |
| Award date | 30 Mar 2017 |
| Contract period | 2 Apr 2017 - 29 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £164,000 |
| Lots value | Not specified |
| Awards value | £160,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9GE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ON NET COMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 31 Mar 2017 at 11:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1fc1a2e4-20fa-406a-b625-2299cf72a069

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1fc1a2e4-20fa-406a-b625-2299cf72a069
  31st March 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5db29428-c900-489e-879b-c362b611ddfb
  Housing OMbudsman Call Answering & Enquiry Servuce

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e.json.