---
title: "Soroco Scout-Contact Centre Automation"
ocid: "ocds-b5fd17-6adad009-a02a-4d2f-96d7-9a3e6d9e9078"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6adad009-a02a-4d2f-96d7-9a3e6d9e9078"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6adad009-a02a-4d2f-96d7-9a3e6d9e9078.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6adad009-a02a-4d2f-96d7-9a3e6d9e9078.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE CONSTABULARY"
published: "2024-02-26"
---

# Soroco Scout-Contact Centre Automation

Buyer: HERTFORDSHIRE CONSTABULARY  
Current stage: Award  
OCID: ocds-b5fd17-6adad009-a02a-4d2f-96d7-9a3e6d9e9078

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6adad009-a02a-4d2f-96d7-9a3e6d9e9078)  
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## Summary

The Hertfordshire Constabulary recently awarded a contract for the deployment of Soroco Scout software to increase capacity through automation of processes. The contract falls under the services category and has a value of £76,000. The procurement method used was selective, with a tender period ending on 29th January 2024 and a contract period lasting from 30th January 2024 to 30th April 2024.

This opportunity created by the Hertfordshire Constabulary's tender for Soroco Scout software deployment is suitable for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Businesses in the software consultancy services industry, especially those adept at process automation solutions, would be well-suited to compete for this contract. The Hertfordshire Constabulary is the buying organisation in this procurement stage that can provide growth opportunities for businesses in this sector.

## Notice

Agilisys are looking to deploy sorocco scout software into the FCR to help identify duplication of input or processes within the FCR call handling and deployment cycle to increase capacity through automation of processes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/15bde4d9-5c4b-4590-b84a-764fd996d772 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2024 |
| Submission deadline | 29 Jan 2024 |
| Future notice date | Not specified |
| Award date | 23 Feb 2024 |
| Contract period | 30 Jan 2024 - 30 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,000 |
| Lots value | Not specified |
| Awards value | £76,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE CONSTABULARY |
| Locality | MARTLESHAM, SUFFOLK |
| Post town | Ipswich |
| Postcode | IP5 3QS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Martlesham & Purdis Farm |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILISYS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 26 Feb 2024 at 13:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/15bde4d9-5c4b-4590-b84a-764fd996d772

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/15bde4d9-5c4b-4590-b84a-764fd996d772
  26th February 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d1db7982-d018-4e3f-a635-71258e178e60
  Client Work Order - Agilisys Limited, H...rdshire Constabulary, Jan 30, 2024_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6adad009-a02a-4d2f-96d7-9a3e6d9e9078. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6adad009-a02a-4d2f-96d7-9a3e6d9e9078.json.