---
title: "Customer Services Consultancy"
ocid: "ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2020-04-06"
---

# Customer Services Consultancy

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06.json)

## Summary

The London Borough of Hackney has completed a procurement process for a contract titled "Customer Services Consultancy". This initiative falls within the consulting services category, specifically classified under the CPV code 79000000. The tender period concluded on 20th March 2020, with the contract period starting on 25th March 2020 and ending on 31st October 2020. The awarded contract, valued at £81,000, was designated for the delivery of optimisation and transformation services within the organisation's customer services.

This tender presents a significant opportunity for consultancy firms, particularly those specializing in customer service optimisation and transformation. Businesses that provide consultancy services across law, marketing, recruitment, and related areas may find this tender relevant to their growth strategy. With the successful delivery of similar projects under the London Borough of Hackney, competitors should consider leveraging their experience and expertise to engage in future tenders within local government contracts.

## Notice

The provision of services to the London Borough of Hackney in respect of Customer Services optimisation and transformation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/78d8df8d-b975-4c6b-8824-050e49709ba6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2020 |
| Submission deadline | 20 Mar 2020 |
| Future notice date | Not specified |
| Award date | 23 Mar 2020 |
| Contract period | 25 Mar 2020 - 31 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,000 |
| Lots value | Not specified |
| Awards value | £81,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HUMAN ENGINE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 6 Apr 2020 at 10:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/78d8df8d-b975-4c6b-8824-050e49709ba6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/78d8df8d-b975-4c6b-8824-050e49709ba6
  6th April 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06.json.