---
title: "Provision of CCS ITSM Tooling"
ocid: "ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2025-09-24"
---

# Provision of CCS ITSM Tooling

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86)  
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## Summary

The contract for the provision of CCS ITSM Tooling has been awarded to HALO SERVICE SOLUTIONS LTD by the Crown Commercial Service, with a focus on delivering an ITSM tool via G-Cloud. This tender, categorised under development software package services, involves a selective procurement method through a call-off from a framework agreement. The procurement process has been completed, with the contract period commencing on 18th August 2025 and ending on 17th August 2028. The buying organisation, Crown Commercial Service, is situated in Liverpool, England, and the services under this contract are applicable across various regions in the United Kingdom, including North East, North West, and London, among others. The total contract value is £274,000.

This procurement presents a substantial business growth opportunity, especially for small and medium-sized enterprises that specialise in IT service management solutions. The tailored professional service bundle included in the contract requires certified HaloITSM implementation, which can be an attractive undertaking for businesses offering certified IT expertise and software services. With a focus on specific regions throughout the UK, this contract could serve as a strategic expansion for firms aiming to consolidate their presence in the public sector IT services market.

## Notice

Request for a new ITSM tool via G-Cloud. HaloITSM Enterprise Subscription with 100 Licences. Subscription based on a 3+1 contract term. Contract to include "HaloITSM Tailored Professional Service Bundle" delivered by certified HaloITSM implementation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6db1d072-1374-4b48-a753-22d17946b981 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2025 |
| Submission deadline | 10 Aug 2025 |
| Future notice date | Not specified |
| Award date | 4 Sep 2025 |
| Contract period | 17 Aug 2025 - 17 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £324,000 |
| Lots value | Not specified |
| Awards value | £274,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48983000 - Development software package

## Release History

- 24 Sep 2025 at 08:17 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6db1d072-1374-4b48-a753-22d17946b981
- 23 Sep 2025 at 13:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6db1d072-1374-4b48-a753-22d17946b981

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6db1d072-1374-4b48-a753-22d17946b981
  24th September 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/74fa72d4-4a49-46c5-81cc-e827c60c7578
  Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1f98415c-8e47-4e27-975b-50228a953ffe

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86.json.