--- title: "CA15189 - ESNEFT2390 Monitoring and Alerting solutions for the ESNEFT Infrastructure Environment" ocid: "ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf.json" source: "Contracts Finder" current_stage: "Award" buyer: "EAST SUFFOLK AND NORTH ESSEX NHS FT" published: "2025-03-17" --- # CA15189 - ESNEFT2390 Monitoring and Alerting solutions for the ESNEFT Infrastructure Environment Buyer: EAST SUFFOLK AND NORTH ESSEX NHS FT Current stage: Award OCID: ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf.json) ## Summary East Suffolk and North Essex NHS Foundation Trust is conducting a procurement process titled "CA15189 - ESNEFT2390 Monitoring and Alerting solutions for the ESNEFT Infrastructure Environment." This tender falls under the IT software package industry category and involves the provision of AlertMedia emergency communication software and Zabbix monitoring and alerting software support and training. The process is at the Award stage with a contract commencement date set for 1st April 2025 and an end date of 31st March 2030, including potential extensions. Relevant locations include the United Kingdom, Channel Islands, Isle of Man, British Overseas Territories, Europe, and the Rest of the World. The procurement method followed is an open procedure under the Digital Workplace Solutions Framework Agreement (SBS/19/AB/WAB/9411), with the tender period closing on 10th February 2025 at 12:00 PM. This tender offers significant opportunities for business growth, ideally suited for Small and Medium Enterprises (SMEs) specialising in IT software solutions. By participating, businesses can engage in a long-term contract providing critical monitoring and communication tools for NHS infrastructure, ensuring reliability and efficiency in healthcare IT systems. The framework agreement provides a streamlined procurement process, facilitating easier access for new suppliers to gain entry into public sector contracts. Companies with expertise in cloud, network, and hardware monitoring, along with emergency communication solutions, are well-positioned to compete for this tender. ## Notice Invitation to Offer for the Supply of AlertMedia emergency communication software and Zabbix monitoring and alerting software support and training. AlertMedia's mass notification software will help ICT notify impacted Trust employees of Epic and other application problems and outages, and track message delivery. Its multichannel alerts go via Teams, SMS, push notifications (on Trust owned devices) and automated voice calls e.g. to ward phones. Zabbix enables a single pane of glass view of the Trust's entire IT Infrastructure through monitoring our Network, Cloud, Websites and Infrastructure hardware and applications. For both lots, East Suffolk and North Essex NHS Foundation Trust are interested in a 5-year period with the option to extend for an additional 2 x 12 month, (provisional start date 1st April 2025). This procurement is to be conducted under the Digital Workplace Solutions Framework Agreement Reference: SBS/19/AB/WAB/9411 https://www.sbs.nhs.uk/services/framework-agreem To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA15189. Not registered: Visit https://suppliers.multiquote.com then register and quote CA15189 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bf82ed9a-97cc-49b5-895f-4e0cf45a854c | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Mar 2025 | | Submission deadline | 10 Feb 2025 | | Future notice date | Not specified | | Award date | 17 Mar 2025 | | Contract period | 31 Mar 2025 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £701,577 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | EAST SUFFOLK AND NORTH ESSEX NHS FT | | Locality | IPSWICH | | Post town | Ipswich | | Postcode | IP4 5PD | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH6 Suffolk | | ITL 3 | TLH62 Ipswich | | Local authority | Ipswich | | Electoral ward | Bixley | | Westminster constituency | Ipswich | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PHOENIX SOFTWARE | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48517000 - IT software package ## Release History - 17 Mar 2025 at 12:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bf82ed9a-97cc-49b5-895f-4e0cf45a854c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/bf82ed9a-97cc-49b5-895f-4e0cf45a854c 17th March 2025 - Awarded contract notice on Contracts Finder ## Notice URLs - https://suppliers.multiquote.com - https://www.sbs.nhs.uk/services/framework-agreem ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf.json.