---
title: "Information & Advice"
ocid: "ocds-b5fd17-6b441c54-8406-4aa2-8861-1c3551267825"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b441c54-8406-4aa2-8861-1c3551267825"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6b441c54-8406-4aa2-8861-1c3551267825.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6b441c54-8406-4aa2-8861-1c3551267825.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KINGSTON-UPON-THAMES"
published: "2017-01-26"
---

# Information & Advice

Buyer: ROYAL BOROUGH OF KINGSTON-UPON-THAMES  
Current stage: Award  
OCID: ocds-b5fd17-6b441c54-8406-4aa2-8861-1c3551267825

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## Summary

The Royal Borough of Kingston upon Thames conducted an open tender for an information and advice service, identified as DN169554, aimed at assisting individuals in various challenging situations, including housing, welfare benefits, and debt. The procurement was completed on 26th January 2017, following a tender period that ended on 17th October 2016. The contract has a value of £1,355,000 and will be effective from 1st April 2017 to 31st March 2022, with the service delivery location specified in London, England.

This opportunity presents significant growth potential for businesses focused on advisory and support services, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector organisations (VCSEs). Providers capable of delivering high-quality information and advice, alongside effective signposting to additional resources, would be well-positioned to compete for future contracts in this sector. Companies that can complement existing council services and engage with community networks are particularly suited to meet the needs outlined by the Royal Borough of Kingston upon Thames.

## Notice

The Royal Borough of Kingston upon Thames sought to commission its information & advice service. The aim was to commission a high quality information and advice service to support individuals across the borough who may be experiencing issues including housing, welfare benefits and debt, amongst others. The service will complement existing commissioned Council services and voluntary & community sector services, and have a coordinating role with existing networks. It is not expected to be able to provide every answer but must be able to signpost effectively to services outside the scope of this contract. All tender documentation relating to this procurement could be accessed via the London Tenders Portal (https://www.londontenders.org/), Project ID DN169554. Additional information: Contracts Finder Advert https://www.contractsfinder.service.gov.uk/Notice/85c0b54f-4a07-4020-80ab-9aade2d4e382?p=@=UFQxUlRRPT0=NjJNT08 London Tenders Portal advert https://procontract.due-north.com/Advert?advertId=36c43e51-b863-e611-8114-000c29c9ba21&fromAdvertEvent=True The original Contracts Finder Notice can be accessed via the following link: https://www.contractsfinder.service.gov.uk/Notice/85c0b54f-4a07-4020-80ab-9aade2d4e382?p=@=UFQxUlRRPT0=NjJNT08 Owing to technical issues it has not been possible to update the original notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b8e6522-436f-4ae8-988a-17d7baa2f2fb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2017 |
| Submission deadline | 17 Oct 2016 |
| Future notice date | Not specified |
| Award date | 12 Dec 2016 |
| Contract period | 31 Mar 2017 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,355,000 |
| Lots value | Not specified |
| Awards value | £1,355,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KINGSTON-UPON-THAMES |
| Locality | LONDON |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ROYAL BOROUGH OF KINGSTON UPON THAMES CITIZENS ADVICE BUREAU |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 79140000 - Legal advisory and information services
- 85321000 - Administrative social services
- 85322000 - Community action programme
- 98000000 - Other community, social and personal services

## Release History

- 26 Jan 2017 at 14:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b8e6522-436f-4ae8-988a-17d7baa2f2fb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9b8e6522-436f-4ae8-988a-17d7baa2f2fb
  26th January 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com/Advert?advertId=36c43e51-b863-e611-8114-000c29c9ba21&fromAdvertEvent=True
- https://www.contractsfinder.service.gov.uk/Notice/85c0b54f-4a07-4020-80ab-9aade2d4e382?p=@=UFQxUlRRPT0=NjJNT08
- https://www.londontenders.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b441c54-8406-4aa2-8861-1c3551267825. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6b441c54-8406-4aa2-8861-1c3551267825.json.