---
title: "Out of hours call handling service 2018-2022"
ocid: "ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BROADACRES HOUSING ASSOCIATION"
published: "2018-01-23"
---

# Out of hours call handling service 2018-2022

Buyer: BROADACRES HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85

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## Summary

The public procurement process involves Broadacres Housing Association, which has awarded a contract for an "Out of hours call handling service 2018-2022". This procurement falls within the services industry category, specifically focusing on call centre operations, and is located in Yorkshire and the Humber, United Kingdom. The contract period is set to commence on 1st April 2018 and conclude on 31st March 2022, with the procurement undertaken via an open procedure. The tender period ended on 11th December 2017, and the awarded contract is valued at £7,571.

This tender presents opportunities for businesses looking to expand in the call centre services sector, particularly those capable of providing emergency call handling and related services. Small and Medium Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs) would be well-suited to compete, leveraging their ability to deliver personalised and responsive services in accordance with the agreed standards and procedures necessary for effective call management during specified service hours.

## Notice

- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services"); - at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services"); - at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/022d89bb-3418-40f2-98e9-1cc0fce5de18 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2018 |
| Submission deadline | 11 Dec 2017 |
| Future notice date | Not specified |
| Award date | 23 Jan 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,571 |
| Lots value | Not specified |
| Awards value | £7,571 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROADACRES HOUSING ASSOCIATION |
| Locality | NORTHALLERTON, NORTH YORKSHIRE |
| Post town | Darlington |
| Postcode | DL6 2YD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Northallerton North & Brompton |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COAST & COUNTRY HOUSING LTD - BUSINESS & MARKETING MANAG |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 23 Jan 2018 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/022d89bb-3418-40f2-98e9-1cc0fce5de18

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/022d89bb-3418-40f2-98e9-1cc0fce5de18
  23rd January 2018 - Awarded contract notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=JAN150739
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.broadacres.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85.json.