---
title: "Virtual Call Handling Software Licenses"
ocid: "ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2025-10-23"
---

# Virtual Call Handling Software Licenses

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57.json)

## Summary

The Cabinet Office has completed a selective procurement process for "Virtual Call Handling Software Licenses" under the category of Information Technology Services. This tender, identified as C4504, has been awarded to 8x8 UK Limited with the procurement conducted via a call-off from the G Cloud 14 CCS framework. The contract spans from 24th October 2025 to 23rd October 2028, offering a valuable opportunity for SMEs, specifically those in the IT services sector, to engage in similar future tenders. The procurement relates to the delivery within the United Kingdom, specifically England, with a successful award finalised on 10th October 2025.

This tender presents significant opportunities for growth, particularly for SMEs specialising in software-related services, as the Cabinet Office supports the inclusion of such enterprises in their procurement processes. Businesses with capabilities in virtual call handling software can leverage their expertise in these public sector opportunities. Additionally, companies with a keen understanding of framework agreements and experience in engaging with government contracts can position themselves advantageously for future tenders issued by the Cabinet Office and similar governmental bodies.

## Notice

Software Licenses for Virtual call handling services. Call off from G cloud 14 CCS framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cd3ea0f4-ae08-4034-8b3c-4a67ab2f4783 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2025 |
| Submission deadline | 30 Sep 2025 |
| Future notice date | Not specified |
| Award date | 9 Oct 2025 |
| Contract period | 23 Oct 2025 - 23 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £306,156 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72260000 - Software-related services

## Release History

- 23 Oct 2025 at 12:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cd3ea0f4-ae08-4034-8b3c-4a67ab2f4783

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cd3ea0f4-ae08-4034-8b3c-4a67ab2f4783
  23rd October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/685ab984-e562-4e9a-a615-6eba1bd6cdde
  Redacted signed contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57.json.