--- title: "Intelligent Help and Advice Solution" ocid: "ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON & QUADRANT HOUSING TRUST" published: "2019-01-22" --- # Intelligent Help and Advice Solution Buyer: LONDON & QUADRANT HOUSING TRUST Current stage: Tender OCID: ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd.json) ## Summary The procurement process titled "Intelligent Help and Advice Solution" is initiated by London & Quadrant Housing Trust, located in Stratford, London. This open tender, with a total value of £130,000, is aimed at providing a cloud-based intelligent help and advice solution for both employees and customers, ensuring accessibility across multiple sites including remote working. The procurement period concludes on 6th February 2019, with the contract set to commence on 18th February 2019 and run until 17th February 2020. Companies interested in bidding should register on L&Q's eSourcing Portal promptly to participate in the process. This tender presents a significant opportunity for businesses specialising in web and content management software, particularly those offering cloud-based solutions that integrate with platforms such as D365. Small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are likely to be well-suited to compete, given the focus on innovative content management services that can enhance user experience and operational efficiency for the Trust. Companies capable of providing advanced, intelligent search functions and content management tools are especially encouraged to consider this opportunity for growth and collaboration. ## Notice This procurement is for the provision of a cloud based intelligent help and advice solution for the fulfilment of the following business requirements: * Provide a cloud based intelligent help and advice solution, with the ability to use it across multiple sites (including home working) for both employees, customers and third party suppliers of the Employer's out of hours contact service * Have content access for employees via an internal system, and content access for customers via the Employer's website * Intelligent search and presentation function that quickly finds content on partial searches, and uses AI to present the most relevant articles and answers to a question (based on criteria such as relevance, content rating, content engagement, and how up to date the content is) * For a minimum viable product, migrate the top 20% of content from the Employer's existing information to a new solution - including links and attachments * Easy for the Employer to add/change/delete content * Ability for Employer colleagues and customers to rate content, including subsequent workflow integration with D365 for content auditing * Ability to view trending topics / frequently asked questions (FAQs) * Support better content / knowledge management in future with the ability to audit knowledge base articles and act on any articles that are due to expire, and know which articles have the highest and lowest engagement * Provide intelligent help and advice content to customers via the Employer's online services enabling them to search the Employer's content and self-serve their simpler queries. * Ability to integrate with D365, web chat, and chat bots * Present video as well as rich text content Please see the procurement documentation for additional details concerning L&Q's requirement. All documentation may be accessed via L&Q's instance of In-Tend (eSourcing Portal). Should potential suppliers not be registered to L&Q's instance of In-Tend (eSourcing Portal) but are interested in participating in this proposed procurement process please register at your earliest convenience. Please note the following links to the front end and registration pages of the portal: https://in-tendhost.co.uk/lqgroup/aspx/Home https://in-tendhost.co.uk/lqgroup/aspx/Registration Whilst registering you may also find it useful to set up alerts that will trigger upon specific L&Q activity. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a90e0f7a-767c-42b2-9cd5-fff935d9424d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Jan 2019 | | Submission deadline | 6 Feb 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 18 Feb 2019 - 17 Feb 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £130,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON & QUADRANT HOUSING TRUST | | Locality | LONDON | | Post town | East London | | Postcode | E15 4PH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48224000 - Web page editing software package - 48783000 - Content management software package - 72212780 - System, storage and content management software development services - 72212783 - Content management software development services - 72416000 - Application service providers ## Release History - 22 Jan 2019 at 15:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a90e0f7a-767c-42b2-9cd5-fff935d9424d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a90e0f7a-767c-42b2-9cd5-fff935d9424d 22nd January 2019 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/lqgroup/aspx/Home - https://in-tendhost.co.uk/lqgroup/aspx/Registration ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd.json.