---
title: "Customer Notifications"
ocid: "ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-05-21"
---

# Customer Notifications

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0.json)

## Summary

The procurement process titled "Customer Notifications" was conducted by the Department for Work and Pensions, falling under the IT services category (CPV code 72000000) and involved transitioning and transforming services. The procurement method employed was a selective approach, specifically a call-off from a framework agreement. The contract period spanned from 11 June 2019 to 11 June 2021, with the award date being 13 May 2019 and the contract valued at £330,000. The procurement was focused on various delivery locations, including the United Kingdom, British Overseas Territories, the Channel Islands, and Europe.

This tender presents substantial opportunities for businesses looking to expand in the IT services sector, particularly those specialising in consulting, software development, and internet support. Companies with capabilities in transitioning and transforming services may find themselves well-suited to compete for such contracts. As the procurement was awarded to Cognizant Worldwide, it indicates a preference for established players in the market, but niche or innovative service providers could also position themselves effectively by showcasing unique offerings and expertise in serving public sector needs.

## Notice

Transition & Transformation Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b6d505df-b5a2-488b-adea-b698fc04b7be |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2021 |
| Submission deadline | 13 May 2019 |
| Future notice date | Not specified |
| Award date | 12 May 2019 |
| Contract period | 10 Jun 2019 - 11 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £330,000 |
| Lots value | Not specified |
| Awards value | £330,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COGNIZANT WORLDWIDE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 May 2021 at 12:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b6d505df-b5a2-488b-adea-b698fc04b7be

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b6d505df-b5a2-488b-adea-b698fc04b7be
  21st May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/242f1e01-e496-49c1-b6da-4660eab61e32
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6b8df12b-0fee-442d-be6d-8f33a92b08f0.json.