---
title: "Supply, Implementation of a Customer Relationship Management Solution"
ocid: "ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DOVER DISTRICT COUNCIL"
published: "2025-01-29"
---

# Supply, Implementation of a Customer Relationship Management Solution

Buyer: DOVER DISTRICT COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1

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## Summary

Dover District Council is seeking qualified Providers to supply, implement, and maintain a Customer Relationship Management (CRM) solution. The procurement process, titled "Supply, Implementation of a Customer Relationship Management Solution," falls under the Software package and information systems industry category (CPV code 48000000) with an additional classification in IT services (CPV code 72000000). The contract, valued at £500,000, is intended to commence on 25th June 2025 and will run for three years with an option to extend for up to two additional years. Tenders must be submitted electronically by 12:00pm on 4th March 2025. The procurement method is an open procedure, and the services are to be delivered within the United Kingdom, specifically England.

This tender presents a significant business growth opportunity for IT service providers and software development firms capable of delivering CRM solutions. Companies experienced in providing comprehensive CRM implementations, ongoing maintenance, and support are particularly well-suited to compete. The project’s scope and duration promise steady work and a substantial contract value, making it a lucrative prospect for established businesses in the IT and software sectors looking to expand their clientele or secure government contracts.

## Notice

Dover District Council ("the Council") wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council's requirements. The Contract is anticipated to commence June 25 and will continue for a period of three years with the option to extend for a further 24 months (in 12 monthly increments). Tender returns are to be completed and submitted electronically via the Kent Business Portal www.kentbusinessportal.org.uk by no later than 12:00pm on 4th March 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db17c94c-bd9c-4afd-95b4-6a51e6785d9a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2025 |
| Submission deadline | 4 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Jul 2025 - 31 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DOVER DISTRICT COUNCIL |
| Locality | WHITFIELD, DOVER |
| Post town | Canterbury |
| Postcode | CT16 3PJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Dover |
| Electoral ward | Whitfield |
| Westminster constituency | Dover and Deal |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Jan 2025 at 15:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/db17c94c-bd9c-4afd-95b4-6a51e6785d9a
- 20 Jan 2025 at 15:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3cabf7c3-6ee5-4e2b-8f83-e89a6164fb46

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db17c94c-bd9c-4afd-95b4-6a51e6785d9a
  29th January 2025 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3cabf7c3-6ee5-4e2b-8f83-e89a6164fb46
  20th January 2025 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.dover.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1.json.