---
title: "Customer Services Transformation Support Services"
ocid: "ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2022-10-11"
---

# Customer Services Transformation Support Services

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165.json)

## Summary

The Student Loans Company Limited has completed a procurement process for customer services transformation support services. The contract is valued at £170,250 (GBP) and was awarded through a selective procurement method. The tender period ended on 1st March 2022, with the contract period spanning from 11th April 2022 to 31st March 2023. The buying organisation is based in Glasgow, Scotland.

This tender presents an opportunity for businesses in the business and management consultancy industry to provide professional expertise in supporting a commercial change programme. The contracting authority, the Student Loans Company Limited, seeks suppliers from small and medium-sized enterprises (SMEs) to fulfil the contract. Businesses interested in call-off contracts from framework agreements and operating in the services sector are well-suited to compete for this opportunity.

## Notice

Provision of professional expertise to support an unprecedented level of activity resulting from a commercial change programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1646e456-b1d4-4e8d-bf63-453ef2ef2153 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Oct 2022 |
| Submission deadline | 1 Mar 2022 |
| Future notice date | Not specified |
| Award date | 31 Mar 2022 |
| Contract period | 10 Apr 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,250 |
| Lots value | Not specified |
| Awards value | £170,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | V4 SERVICES LIMITED (V4S |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 11 Oct 2022 at 16:26 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1646e456-b1d4-4e8d-bf63-453ef2ef2153
- 6 Jul 2022 at 11:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1646e456-b1d4-4e8d-bf63-453ef2ef2153

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1646e456-b1d4-4e8d-bf63-453ef2ef2153
  11th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6ba0f818-f6fb-4a15-a4f2-8b358a5d5165.json.