---
title: "FM20081 Reception Services UK Astronomy Technology Centre, The Royal Observatory Edinburgh"
ocid: "ocds-b5fd17-6ba24e99-f349-4987-9f61-f2efdfdadc94"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ba24e99-f349-4987-9f61-f2efdfdadc94"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6ba24e99-f349-4987-9f61-f2efdfdadc94.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6ba24e99-f349-4987-9f61-f2efdfdadc94.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2021-11-02"
---

# FM20081 Reception Services UK Astronomy Technology Centre, The Royal Observatory Edinburgh

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-6ba24e99-f349-4987-9f61-f2efdfdadc94

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## Summary

The procurement process involves the UK Shared Business Services Limited acting on behalf of the Royal Observatory Edinburgh for the contract titled "FM20081 Reception Services". This service falls under the business services industry category, with significant focus on offering reception services. The tender was published on 16th October 2020, and bids were to be submitted by 4th December 2020. The contract is scheduled to commence on 1st April 2021 and will last for four years, concluding on 31st March 2025. The procurement method followed an open procedure, suitable for small and medium enterprises (SMEs). The delivery location for the services is postal code EH9 3HJ in Edinburgh.

This tender presents substantial opportunities for businesses, particularly those specialising in reception management and related services like telephony, postal handling, and security management. Companies with experience in providing high-quality customer service and the ability to manage various reception tasks would be well-positioned to compete for this contract. The duration of four years also suggests a stable revenue stream for the winning bidder, highlighting the value for established service providers and SMEs capable of delivering comprehensive management solutions.

## Notice

The final date and time for the submission of bids is Friday 04th December 2020 at 11:00 DO NOT apply directly to the buyer. All tender information MUST be submitted through the Delta eSourcing Portal. UK Shared Business Services Ltd on behalf of the Contracting Authority is putting in place a contract for Reception Services at UK Astronomy Technology Centre, The Royal Observatory Edinburgh. The primary aim of Reception is to provide a professional first point of contact service. The scope includes a fully manned reception desk during the specified hours, telephony services, switchboard, meeting room booking and management, visitor handling, monitoring the access control of escorted visitors, postal receipt, despatch and courier service as well as general safety & security and contractor signing in/out. The duration of this 4 years The estimated start and end date Thursday 01st April 2021 to Monday 31st March 2025 Please note, you will be required to completed and return Appendix D - Non-Disclosure Agreement in order to be able to gain access to Appendix C - TUPE ELI Data. Bidders are required to complete all sections highlighted in yellow and return the form on a Direct Message via the Message Centre within the Delta eSourcing Portal. Please ensure you review all attached information to ensure a full understanding of this requirement. All attachments can be found with the Document Uploads tab within the Delta eSourcing Portal. This contract will be awarded based on the evaluation criteria set out in the RFP document. How to Apply UK Shared Business Services Ltd (UK SBS) will be using the Delta eSourcing Portal for this procurement. To register on the Delta eSourcing portal please use the link https://uksbs.delta-esourcing.com and follow the instructions to register. If you are already registered on the Delta eSourcing Portal and wish to participate in this procurement, please use the link: https://uksbs.delta-esourcing.com and the follow the instructions to 'Login' Once you are logged into the system you will be able to link yourself into this procurement using the Access Code: VB8JTT76Q5 Please disregard any content in this notice that requests your organisation "to apply directly to the buyer" as this unfortunately a system generated error, that is outside of the Contracting Authorities control. Additional information: DO NOT APPLY DIRECTLY TO BUYER All submissions will be assessed in accordance with the Public Contracts Regulations 2015, for procurement values that exceed Regulation 5 (Threshold amounts) Responses must be received by the date in the tender documentation; responses received outside of the deadline or not sent via the Delta eSourcing portal will not be accepted or considered further for this opportunity. As a user of the Delta eSourcing Portal you will have access to the Delta messaging service which facilitates all messages sent to you and from you in relation to any specific tender event. Please note it is your responsibility to access these messages on a regular basis to ensure you have sight of all relevant information applicable to this opportunity. The contracting authority expressly reserves the right: i. not to award any contract as a result of the procurement process commenced by publication of this notice;and ii. to make whatever changes it may see fit to the content and structure of the procurement; and in no circumstances will the contracting authority be liable for any costs incurred by any supplier. If the contracting authority decides to enter into a contract with the successful supplier, this does not mean that there is any guarantee of subsequent contracts being awarded. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of bidders. About UK Shared Business Services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our contracting authorities to improve efficiency, generate savings and modernise. Where UK SBS is not named as the Contracting Authority within the documentation, UK SBS will be acting as an agent on behalf of the Contracting Authority. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. For full details of our partner base please review the following link: http://www.uksbs.co.uk/services/procure/contracts/Pages/default.aspx

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/89ad9727-983b-4831-8677-54c5ddb67740 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2021 |
| Submission deadline | 4 Dec 2020 |
| Future notice date | Not specified |
| Award date | 10 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £320,000 |
| Lots value | Not specified |
| Awards value | £319,177 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROFILE SECURITY SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 2 Nov 2021 at 16:31 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89ad9727-983b-4831-8677-54c5ddb67740
- 29 Mar 2021 at 09:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89ad9727-983b-4831-8677-54c5ddb67740
- 16 Oct 2020 at 11:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/26fb2b1c-068f-4b93-8848-5078af3d4e0d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/89ad9727-983b-4831-8677-54c5ddb67740
  2nd November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/26fb2b1c-068f-4b93-8848-5078af3d4e0d
  16th October 2020 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/379699d1-c922-4a08-9150-2d91936c5dbd
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f0085d36-1bfa-42b4-af6d-bb30240c84d6
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6b3aa135-b692-4eb4-b96c-f5c2f0daf6c2
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8cf64a60-250c-457b-953d-a343820a557b
  FM20081 Reception Services RFPQ
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dcf7fcc7-b60d-4c93-b2e6-4d72174e1b1e
  FM20081 AW5.2 Price Schedule
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3a04b3ee-2064-44ee-9ce8-8ea2da655f00
  FM20081 Reception Services RFP Request for Proposal
- https://uksbs.delta-esourcing.com

## Notice URLs

- http://www.uksbs.co.uk/services/procure/contracts/Pages/default.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ba24e99-f349-4987-9f61-f2efdfdadc94. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6ba24e99-f349-4987-9f61-f2efdfdadc94.json.