---
title: "Support Services for Income and Debt"
ocid: "ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ENFIELD"
published: "2025-02-12"
---

# Support Services for Income and Debt

Buyer: LONDON BOROUGH OF ENFIELD  
Current stage: Award  
OCID: ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54.json)

## Summary

The London Borough of Enfield has completed the procurement process for a contract titled "Support Services for Income and Debt," classified under miscellaneous software package and computer systems, with additional classifications in system support and office-support services. This tender aims to provide on-demand call handling and transactional processing. The procurement was conducted as a direct award through the G-Cloud 14 Framework Agreement, with a contract value of £1,780,446. The contract period starts on 1st April 2025 and ends on 31st March 2026, with an option to extend for an additional 12 months. The project will be delivered in England.

This tender presents significant opportunities for businesses specializing in software packages, computer systems, and office support services. Large-scale firms capable of handling complex transactional processing and on-demand call handling would be ideally suited to compete for such contracts. Engaging in this kind of public procurement contract not only provides a stable financial return but also establishes a business relationship with a prominent local authority like the London Borough of Enfield, potentially paving the way for future collaborations and growth within the public sector services realm.

## Notice

Providing On-demand Call Handling and Transactional processing for Enfield Council This procurement has been actioned as a direct award through the G-Cloud 14 Framework Agreement (RM1557.14) The Call-Off Contract period is for a duration of 12 months, with the option to extend for up to a further 12 month period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ded641d2-34d2-4025-b7d7-af9aa3212a8f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2025 |
| Submission deadline | 23 Dec 2024 |
| Future notice date | Not specified |
| Award date | 23 Dec 2024 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,780,446 |
| Lots value | Not specified |
| Awards value | £1,780,446 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ENFIELD |
| Locality | ENFIELD |
| Post town | Enfield |
| Postcode | EN1 3ES |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Town |
| Westminster constituency | Enfield North |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48900000 - Miscellaneous software package and computer systems
- 72250000 - System and support services
- 79500000 - Office-support services

## Release History

- 12 Feb 2025 at 10:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ded641d2-34d2-4025-b7d7-af9aa3212a8f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ded641d2-34d2-4025-b7d7-af9aa3212a8f
  12th February 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.enfield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54.json.