---
title: "Liberty Converse CX - Contact Centre Solution"
ocid: "ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STROUD DISTRICT COUNCIL"
published: "2026-01-22"
---

# Liberty Converse CX - Contact Centre Solution

Buyer: STROUD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411.json)

## Summary

Stroud District Council, based in Stroud, England, has completed a selective procurement process for the "Liberty Converse CX - Contact Centre Solution." This process involved calling off from a framework agreement under the CPV code 48000000, which relates to software packages and information systems. The award stage was concluded with the active award dated 19th December 2025, and the contract period is set to run from 19th December 2025 to 22nd December 2030. The procurement, valued at £604,290, targets small and medium-sized enterprises but not voluntary, community, and social enterprises. The council's contact is Jo Spain, reachable via email at jo.spain@stroud.gov.uk.

This tender offers a substantial opportunity for business growth, particularly for SMEs specialising in software and information systems. Companies like Netcall Technology Limited, which was awarded the contract, can benefit from enhanced visibility and credibility by successfully delivering a solution that integrates efficiently within a council's operational framework. Businesses that excel in developing and managing contact centre solutions would find this tender appealing, providing a five-year engagement to implement and support the council's communication infrastructure.

## Notice

Contract Award notice only - call off from a framework agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f525c71b-a1f6-44d5-8ed5-495248c4d287 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2026 |
| Submission deadline | 1 Dec 2025 |
| Future notice date | Not specified |
| Award date | 19 Dec 2025 |
| Contract period | 19 Dec 2025 - 22 Dec 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £604,290 |
| Lots value | Not specified |
| Awards value | £604,290 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STROUD DISTRICT COUNCIL |
| Locality | STROUD |
| Post town | Gloucester |
| Postcode | GL5 4UB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Stroud |
| Electoral ward | Cainscross |
| Westminster constituency | Stroud |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Jan 2026 at 10:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f525c71b-a1f6-44d5-8ed5-495248c4d287

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f525c71b-a1f6-44d5-8ed5-495248c4d287
  22nd January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411.json.