---
title: "ITSM Solution"
ocid: "ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEVON & SOMERSET FIRE & RESCUE SERVICE"
published: "2026-01-16"
---

# ITSM Solution

Buyer: DEVON & SOMERSET FIRE & RESCUE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68

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## Summary

The Devon & Somerset Fire & Rescue Service has completed a public procurement process for an IT Service Management (ITSM) Solution, focusing on software package and information systems. The process utilised a selective procurement method through a call-off from a framework agreement, with the tender period ending on 1st April 2025. The awarded contract, valued at £120,960 GBP, covers a service being delivered in England, specifically in the EX3 0NW postal area, and is set to run from 1st May 2025 to 30th April 2028. The procurement is in the award stage as of 16th January 2026.

This tender presents significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) with expertise in software solutions for service management. The successful supplier, HORNBILL SERVICE MANAGEMENT LIMITED, exemplifies the type of business suited to this procurement, being an SME itself. Businesses in the IT services industry capable of delivering robust management software are well-positioned to benefit from similar frameworks and procurement methods in future tenders from this or similar contracting authorities.

## Notice

Provision of service management software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/14755d1a-15f0-40af-ba1a-ab220790c11d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2026 |
| Submission deadline | 1 Apr 2025 |
| Future notice date | Not specified |
| Award date | 14 Apr 2025 |
| Contract period | 30 Apr 2025 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,960 |
| Lots value | Not specified |
| Awards value | £120,960 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVON & SOMERSET FIRE & RESCUE SERVICE |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX3 0NW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | East Devon |
| Electoral ward | Clyst Valley |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Jan 2026 at 14:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/14755d1a-15f0-40af-ba1a-ab220790c11d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/14755d1a-15f0-40af-ba1a-ab220790c11d
  16th January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68.json.