---
title: "Customer Center Services for CSG"
ocid: "ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2023-09-12"
---

# Customer Center Services for CSG

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7

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## Summary

The Home Office has recently completed a procurement process for Customer Center Services for CSG. The services sought include handling voice calls, emails, complaints, MPs' correspondences allocation, escalation points, and technical support. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from 1st September 2023 to 17th May 2024. The total contract value is £598,493.42 GBP, with a minimum value of £233,266.92 GBP. The buying organization is the Home Office located in Croydon, United Kingdom, with Dawn Rhodes as the contact person.

This awarded tender provides opportunities for businesses in the call centre and telephone-answering services industry to collaborate with the Home Office. Companies capable of providing high-quality customer centre services are well-suited to compete. The procurement stage has reached the award phase, with the selected supplier being Foundever GB Limited. Businesses interested in providing similar services should monitor upcoming tenders from the Home Office to leverage potential growth opportunities within this sector.

## Notice

The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2438a1f7-e0e8-46b0-a3e0-2516d5ec9e7e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2023 |
| Submission deadline | 8 Aug 2023 |
| Future notice date | Not specified |
| Award date | 31 Aug 2023 |
| Contract period | 31 Aug 2023 - 17 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £598,493 |
| Lots value | Not specified |
| Awards value | £233,266 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR9 2BY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOUNDEVER GB |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 12 Sep 2023 at 13:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2438a1f7-e0e8-46b0-a3e0-2516d5ec9e7e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2438a1f7-e0e8-46b0-a3e0-2516d5ec9e7e
  12th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/196d52de-9038-4e71-b530-c713c67b1046
  Framework Schedule 6 - Order Form Template and Call-Off Schedules v2 (Foundever Signed)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7.json.