--- title: "CBC-1444-T-LS Customer Services Target Operating Model" ocid: "ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CENTRAL BEDFORDSHIRE COUNCIL" published: "2022-10-15" --- # CBC-1444-T-LS Customer Services Target Operating Model Buyer: CENTRAL BEDFORDSHIRE COUNCIL Current stage: Tender OCID: ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed.json) ## Summary The Central Bedfordshire Council has initiated a tender process for the provision of expert external advice to support the Council's Corporate Management Team. The tender title is "CBC-1444-T-LS Customer Services Target Operating Model" and falls under the business analysis consultancy services category. The procurement method is an open procedure (below threshold), with a tender period ending on 4th November 2022 and a contract period starting from 3rd January 2023 to 2nd March 2023. The delivery addresses for the services cover various locations within the UK and internationally. This tender by Central Bedfordshire Council presents an opportunity for businesses specializing in business analysis consultancy services to engage in shaping the customer services operating model. Companies offering services related to research consultancy, general management consultancy, business development consultancy, and development consultancy are well-suited to bid for this contract. The outlined changes and high-level plan required by the Council offer a platform for companies to showcase their expertise in improving service delivery efficiency and effectiveness. ## Notice Central Bedfordshire Council wishes to secure the services of expert external advice to support the Council's Corporate Management Team (CMT). With limited resources and increasing demand for our services, we know that we need to be more efficient and effective in how we deliver for our residents. The Council requires the awarded provider to set out a high-level (outline) plan of the changes and projects by providing an approach and operating model for customer services in Central Bedfordshire. This will include setting out a timeline to make the changes and the possible costs and benefits (a business case and project proposal/ investment report that sets out the case for change and how that change can be realised). Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9f7c327c-d03c-43a2-8758-f65eee745134 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Oct 2022 | | Submission deadline | 4 Nov 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 3 Jan 2023 - 2 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CENTRAL BEDFORDSHIRE COUNCIL | | Locality | BEDFORDSHIRE | | Post town | Stevenage | | Postcode | SG17 5TQ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH25 Central Bedfordshire | | Local authority | Central Bedfordshire | | Electoral ward | Shefford | | Westminster constituency | Hitchin | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72221000 - Business analysis consultancy services - 73210000 - Research consultancy services - 73220000 - Development consultancy services - 79400000 - Business and management consultancy and related services - 79410000 - Business and management consultancy services - 79411000 - General management consultancy services - 79411100 - Business development consultancy services ## Release History - 15 Oct 2022 at 16:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9f7c327c-d03c-43a2-8758-f65eee745134 - 10 Oct 2022 at 07:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9f7c327c-d03c-43a2-8758-f65eee745134 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9f7c327c-d03c-43a2-8758-f65eee745134 15th October 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/centralbedfordshire/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c019f3d-9c6a-4fe5-abf4-87d5e91900ed.json.