---
title: "Resident Engagement and Welfare Monitoring Services Contract"
ocid: "ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Housing Solutions"
published: "2026-08-26"
---

# Resident Engagement and Welfare Monitoring Services Contract

Buyer: Housing Solutions  
Current stage: Award  
OCID: ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82

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## Summary

Housing Solutions procured resident engagement, welfare monitoring and housing support services for residents in the South East of England. The service is delivered through a digital platform and includes regular wellbeing checks, resident communications and reporting on housing needs. This is a community support service with a health-information systems element, combining resident-facing engagement with structured monitoring and information management. The requirement is relevant to providers of housing support, social care, welfare monitoring, telecare, resident communications or digital platforms that can support these activities. The buyer is Housing Solutions, a housing organisation based in Berkshire. The work requires a service capable of connecting digital communication and welfare information with housing support activity for residents across the South East.

The procurement has been completed and awarded following an open procedure. The tender closed on 1 January 2026. Housing Solutions awarded the contract to Alertacall Ltd on 6 July 2026 for £62,000. The contract runs from 1 August 2026 to 31 July 2029. The evaluation concerned a services requirement with an estimated value of £62,000, and the award value is also £62,000. The procurement was identified as suitable for small and medium-sized enterprises. There was one award and one supplier: Alertacall Ltd. The completed contract covers the full resident engagement, welfare monitoring and housing support requirement, including the digital platform, wellbeing checks, communications and housing needs reporting described in the tender.

This award provides a clear indication of Housing Solutions’ demand for an integrated resident engagement and welfare monitoring service rather than a standalone communications tool. A credible future competitor would need a reliable digital platform, effective processes for carrying out and recording wellbeing checks, and the ability to turn resident interactions into useful housing-needs reports. Experience in housing support, resident services, welfare monitoring or community-facing care would strengthen a supplier’s position. Providers should be able to manage sensitive resident information appropriately, maintain consistent communications and support the buyer with dependable reporting. The opportunity was judged suitable for SMEs, so a specialist platform provider or focused support organisation may be well placed to compete, including through a partnership combining technology and resident-service expertise.

## Notice

Provision of resident engagement, welfare monitoring and housing support services through a digital platform, including wellbeing checks, communications and housing needs reporting.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bf272b49-d572-47d6-b275-a7da887e93c6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2026 |
| Submission deadline | 1 Jan 2026 |
| Future notice date | Not specified |
| Award date | 6 Jul 2026 |
| Contract period | 1 Aug 2026 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,000 |
| Lots value | Not specified |
| Awards value | £62,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Housing Solutions |
| Locality | BERKSHIRE |
| Postcode area | Slough |
| Postcode | SL6 8BY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ15 Berkshire East |
| Local authority | Windsor and Maidenhead |
| Electoral ward | St Mary's |
| Westminster constituency | Maidenhead |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Alertacall Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 75 - Administration, defence and social security services

### Codes

- 48814000 - Medical information systems
- 75200000 - Provision of services to the community

## Release History

- 26 Aug 2026 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bf272b49-d572-47d6-b275-a7da887e93c6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bf272b49-d572-47d6-b275-a7da887e93c6
  26th August 2026 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=AUG171778
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.housingsolutions.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82.json.