---
title: "Telecare System"
ocid: "ocds-b5fd17-6c1c9fb3-4d3b-4df3-81e1-55f543f6b307"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c1c9fb3-4d3b-4df3-81e1-55f543f6b307"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c1c9fb3-4d3b-4df3-81e1-55f543f6b307.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c1c9fb3-4d3b-4df3-81e1-55f543f6b307.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DERBY CITY COUNCIL"
published: "2019-12-31"
---

# Telecare System

Buyer: DERBY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6c1c9fb3-4d3b-4df3-81e1-55f543f6b307

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## Summary

Derby City Council is seeking suppliers for a Telecare System, which includes a call handling platform and central equipment, essential for maintaining compatibility with existing telecare devices. The procurement process is currently in the Award stage, with the total contract value set at £450,000. This contract is anticipated to begin on 1st April 2020 and may extend for up to ten years based on performance. Businesses interested in participating had an initial deadline for responses on 18th April 2019, with the tender having been published on 21st March 2019.

This tender presents significant opportunities for companies specialising in software packages and information systems, particularly those with experience in community health services. Suppliers that can demonstrate innovation in telecare solutions and possess a solid understanding of the compatibility requirements with existing equipment would be well-placed to compete. As the Council's Carelink service aims to enhance independence for individuals at home, firms that can offer tailored, reliable technologies in this sector may find substantial avenues for growth and collaboration with Derby City Council.

## Notice

Tenders were invited for the supply of a telecare system comprising a call handling platform and the central equipment to operate the platform. The system is required to maintain compatibility with existing telecare equipment, and with additional compatible peripheral equipment to be purchased in the future (separate to this tender exercise and contract). Derby City Council Carelink provides a non-statutory community alarm call handling service, and installs telecare equipment to help people remain independent in their own homes. The current IT system is a call handling platform for managing alerts raised from community equipment installed in customers' homes. The system is hosted on a separate network with its own servers in the Council House, which are approaching the end of their life. Derby City Council therefore need to replace the existing system, maintaining compatibility with existing telecare equipment and to be compatible with telecare equipment procured in the future. The contract will be for call handling platform and the central equipment to operate the platform. The system needs to enable team members to programme equipment on site and remotely access the call handling system, and the Supplier is required to implement the newly procured system with Carelink There is a maximum budget of PS150,000 for the implementation, and although annual budgets for the support and maintenance have not yet been finalised for the potential maximum length of the contract, it is anticipated the annual level of funding will not exceed PS30,000. The total contract value has therefore been set at PS450,000. There will be options to extend the contract for up to five years in annual increments, subject to satisfactory performance and business needs. The maximum contract term is ten years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5689b2b-feff-45ba-b873-f66de71353e8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Dec 2019 |
| Submission deadline | 18 Apr 2019 |
| Future notice date | Not specified |
| Award date | 17 Oct 2019 |
| Contract period | 31 Mar 2020 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | £450,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBY CITY COUNCIL |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE1 2FS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Darley |
| Westminster constituency | Derby South |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LEGRAND ELECTRIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 85 - Health and social work services

### Codes

- 48000000 - Software package and information systems
- 85323000 - Community health services

## Release History

- 31 Dec 2019 at 13:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b5689b2b-feff-45ba-b873-f66de71353e8
- 21 Mar 2019 at 15:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2b6b867c-f3c7-4cba-bab7-b5c23cb1e590

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b5689b2b-feff-45ba-b873-f66de71353e8
  31st December 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/2b6b867c-f3c7-4cba-bab7-b5c23cb1e590
  21st March 2019 - Opportunity notice on Contracts Finder
- https://www.eastmidstenders.org
  Link to eProcurement portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c1c9fb3-4d3b-4df3-81e1-55f543f6b307. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c1c9fb3-4d3b-4df3-81e1-55f543f6b307.json.