---
title: "Income Manager System with multi-channel payment solutions"
ocid: "ocds-b5fd17-6c1fb907-1e96-4f25-8e85-5566bc779f15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c1fb907-1e96-4f25-8e85-5566bc779f15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c1fb907-1e96-4f25-8e85-5566bc779f15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c1fb907-1e96-4f25-8e85-5566bc779f15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ipswich Borough Council"
published: "2026-10-23"
---

# Income Manager System with multi-channel payment solutions

Buyer: Ipswich Borough Council  
Current stage: Award  
OCID: ocds-b5fd17-6c1fb907-1e96-4f25-8e85-5566bc779f15

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## Summary

Ipswich Borough Council procured income management software with multi-channel payment solutions. The requirement is described as transactional management software and classified as an accounting software package. The service is for the council, with delivery in the East of England. This is a software and payment-services requirement, rather than a purchase of physical goods or construction work. The named scope centres on managing income-related transactions and supporting payments through multiple channels.

The procurement is complete and was awarded to Heycentric Ltd. The award was made on 21 August 2026. The contract runs from 1 September 2026 to 31 August 2028. Its awarded value is £246,000. The procurement was a selective call-off from a framework agreement. The original estimated value range was £102,000 to £246,000, and bids were due by 11 August 2026. The opportunity was identified as suitable for small and medium-sized enterprises. The published award information does not state the evaluation criteria or explain how bids were scored.

For suppliers that did not win, this award shows that Ipswich Borough Council buys income management software alongside multi-channel payment capability through a framework call-off. A credible competitor for this requirement would need to demonstrate that its transactional software can support council income-management processes and payments across multiple channels. The council selected Heycentric Ltd, an SME, showing that a smaller supplier has delivered the requirement at this scale. Suppliers with relevant local-government software experience and the ability to implement and support an integrated income and payments solution would be well placed to compete if this specific requirement returns to market. The procurement concerns this council’s income-management and payment needs, so capability in those areas is more relevant than general accounting software alone.

## Notice

Transactional management software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/73d92a67-d9e7-4d53-b29d-c5169f570805 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Aug 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £246,000 |
| Lots value | Not specified |
| Awards value | £246,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ipswich Borough Council |
| Locality | IPSWICH |
| Postcode area | Ipswich |
| Postcode | IP1 2DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HeyCentric Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48443000 - Accounting software package

## Release History

- 23 Oct 2026 at 12:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/73d92a67-d9e7-4d53-b29d-c5169f570805

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/73d92a67-d9e7-4d53-b29d-c5169f570805
  23rd October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c1fb907-1e96-4f25-8e85-5566bc779f15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c1fb907-1e96-4f25-8e85-5566bc779f15.json.