---
title: "Customer Experience Tracking Study"
ocid: "ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ORDNANCE SURVEY LIMITED"
published: "2020-07-30"
---

# Customer Experience Tracking Study

Buyer: ORDNANCE SURVEY LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430.json)

## Summary

The procurement process for the 'Customer Experience Tracking Study' is currently active and conducted by Ordnance Survey Limited, based in Southampton, United Kingdom. This tender falls under the market research services category (CPV code: 79310000) and has a total contract value of £315,000. The tender was published on 30th July 2020, with the submission deadline on 26th August 2020. The selected supplier will provide insights into the customer experience, with the contract period commencing on 12th October 2020 and lasting until 11th October 2025. The procurement method used is an open procedure, allowing for wider participation in the bidding process.

This opportunity presents a significant chance for growth, particularly for small and medium-sized enterprises (SMEs) with expertise in market research and customer experience analytics. Companies capable of delivering comprehensive insights, data analysis, and actionable recommendations will be well-positioned to bid. The study aims to enhance understanding of customer needs and preferences, making it a valuable contract for businesses looking to expand their capabilities in customer service and market research within the public sector.

## Notice

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a9ffb07-1762-4c45-899a-2079da73a761 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jul 2020 |
| Submission deadline | 26 Aug 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 11 Oct 2020 - 11 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £315,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY LIMITED |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 30 Jul 2020 at 13:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8a9ffb07-1762-4c45-899a-2079da73a761

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8a9ffb07-1762-4c45-899a-2079da73a761
  30th July 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Market-research-services./Y83HD5R8D2
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430.json.