--- title: "Student Welfare Single Access Service" ocid: "ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF BRISTOL" published: "2020-06-30" --- # Student Welfare Single Access Service Buyer: UNIVERSITY OF BRISTOL Current stage: Tender OCID: ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124.json) ## Summary The University of Bristol is currently inviting tenders for the "Student Welfare Single Access Service," a new initiative aimed at enhancing student wellbeing services. This project falls within the telecommunications and IT services categories and is located in Bristol, South West England. The procurement process uses an open procedure, with the tender period closing on 28 July 2020. The contract is expected to commence on 7 October 2020 and run until 27 September 2023, targeting businesses equipped to deliver a robust cloud-based contact centre solution. This tender represents an excellent opportunity for small and medium-sized enterprises (SMEs) specialising in telecommunications and IT services, particularly those with experience in cloud contact centre solutions. Companies that can provide innovative technology that enhances communication capabilities and reporting analytics will find this tender particularly relevant. Winning this contract could facilitate business growth by establishing a long-term partnership with a reputable educational institution, potentially leading to further contracts in the future. ## Notice The University of Bristol has introduced a new Student Wellbeing Single Access Service (SAS) from September 2019. When fully rolled out this service will offer a 7 x 24 service to respond to student wellbeing issues. The service will include a telephone response service which will offer a human answer at all times and will also support social media channels The University utilises Skype for Business for user communications and also has a Unify Openscape IP telephony solution which is used for location-based telephony and business continuity purposes. The University has a limited call queuing capability delivered by a C3 system but does not have a fully featured contact centre capability. The University has recently commenced limited deployment of Microsoft Teams for meetings but has not yet introduced telephony capability to Teams. The initial phase of the SAS has been introduced using the University's existing C3 call queuing solution. The University has identified a need for this to be migrated to a cloud-based contact centre solution to provide call queuing, additional channels, reporting, analytics and call recording for the SAS. This tender invites proposals for an appropriate cloud contact centre solution to support the SAS. Following the successful deployment to the SAS it is expected that the selected solution will become the University's standard contact centre platform and will be rolled out to other applicable functions. For more information please register at the University's eProcurement Portal and see the 'Opportunities' section to review the tender documents: https://tenders.bris.ac.uk/web/login.html ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1053255f-827f-4d90-8560-61502217f22f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Jun 2020 | | Submission deadline | 28 Jul 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 6 Oct 2020 - 27 Sep 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF BRISTOL | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS1 5DS | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK51 Bristol, City of | | Local authority | Bristol, City of | | Electoral ward | Central | | Westminster constituency | Bristol Central | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 64200000 - Telecommunications services - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 30 Jun 2020 at 14:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1053255f-827f-4d90-8560-61502217f22f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1053255f-827f-4d90-8560-61502217f22f 30th June 2020 - Opportunity notice on Contracts Finder - https://tenders.bris.ac.uk/web/login.html University of Bristol ePortal Oppotunites ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124.json.