---
title: "Call Monitoring of Telehealth Alarm Systems"
ocid: "ocds-b5fd17-6c3e353b-5821-4203-8a23-b4e00f3e6d70"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c3e353b-5821-4203-8a23-b4e00f3e6d70"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c3e353b-5821-4203-8a23-b4e00f3e6d70.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c3e353b-5821-4203-8a23-b4e00f3e6d70.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "THE GUINNESS PARTNERSHIP LTD"
published: "2021-05-26"
---

# Call Monitoring of Telehealth Alarm Systems

Buyer: THE GUINNESS PARTNERSHIP LTD  
Current stage: Planning  
OCID: ocds-b5fd17-6c3e353b-5821-4203-8a23-b4e00f3e6d70

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## Summary

The Guinness Partnership Ltd is seeking a provider through a tender titled "Call Monitoring of Telehealth Alarm Systems." This procurement falls under the call centre industry category and is currently in the planning stage. Key dates include an engagement end date of 18th June 2021, following the publication of the market engagement notice on 26th May 2021. The geographical scope encompasses various regions across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, and South West.

This tender presents a significant opportunity for businesses specialising in alarm monitoring and telehealth services, particularly those with experience in managing high volumes of alarm calls and providing timely responses. Small and medium-sized enterprises (SMEs) are encouraged to participate, as they may offer innovative solutions tailored to the needs of the Guinness Partnership’s diverse customer base of 6,700 individuals residing in housing for older people. Engaging in this tender can help businesses expand their service offerings and establish long-term partnerships within the social care sector.

## Notice

Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people. We want a provider that has experience of monitoring telehealth alarm calls, across similar volumes and with experience of providing the appropriate response to reassure the customer and escalate as required to the appropriate emergency service. Guinness have 6,700 customers across 181 housing for older people schemes that have a telehealth alarm system. We have a range of different analogue systems and due to the impending transition from analogue infrastructure to digital, we have recently tendered for a digital system to replace the old analogue systems. The chosen product was the Appello Smart Living Solution and the upgrade program has started and is anticipated to be completed by March 2022. At the time of publishing we currently have 9,081 connections on an analogue system and 2,067 connections on a digital system. Additional information: Further details of our requirements and this market engagement exercise can be found on the Procontract Housing Procurement Portal https://proconract.due-north.com/register Responses to the market engagement should also be submitted through this portal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c94239a4-2b9d-427f-a162-bd5f61778764 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2021 |
| Submission deadline | Not specified |
| Future notice date | 18 Jun 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GUINNESS PARTNERSHIP LTD |
| Locality | OLDHAM |
| Post town | Oldham |
| Postcode | OL9 7LH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Oldham |
| Electoral ward | Failsworth East |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 26 May 2021 at 10:58 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c94239a4-2b9d-427f-a162-bd5f61778764

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c94239a4-2b9d-427f-a162-bd5f61778764
  26th May 2021 - Early engagement notice on Contracts Finder

## Notice URLs

- http://www.guinnesspartnership.com/
- https://proconract.due-north.com/register

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c3e353b-5821-4203-8a23-b4e00f3e6d70. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c3e353b-5821-4203-8a23-b4e00f3e6d70.json.