--- title: "IT Service Support Management Tool (ITSSM)" ocid: "ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0.json" source: "Contracts Finder" current_stage: "Award" buyer: "THE NATIONAL ARCHIVES" published: "2024-12-10" --- # IT Service Support Management Tool (ITSSM) Buyer: THE NATIONAL ARCHIVES Current stage: Award OCID: ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0.json) ## Summary The National Archives in Richmond, England, has organised a procurement process for an IT Service Support Management Tool (ITSSM), classified under the CPV code 48000000 (Software package and information systems) and additionally 72000000 (IT services: consulting, software development, Internet and support). The process utilised an open procedure (below threshold) and is now in the award update stage. The contract period spans from 6th March 2022 to 5th March 2026, with a 12-month extension granted recently until the end date. The awarded contract, valued at £119,850, was initially published on 10th November 2021, with Alemba Ltd. as the supplier. This tender provides an opportunity for businesses, particularly SMEs, specialising in IT services and software solutions to engage in a substantial contract with a reputable institution. The focus on a SaaS-based IT service support management solution inclusive of configuration, migration, and transition, presents growth opportunities for companies excelling in these areas. Companies with competencies in IT infrastructure support and service management solutions can leverage this project to expand their portfolio and solidify their market presence. Given Alemba Ltd.'s role as the supplier, other large scale businesses in the IT sector could find similar tenders beneficial for enhancing their operational scope and market reach. ## Notice The requirement is for a SaaS-based IT Service Support Management solution servicing all corporate users, including configuration, migration and transition to a new solution. Contract extended by 12 months until 5th March 2026 in line with contractual terms agreed ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d3b19e7d-f046-4026-969a-8de604d5f436 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Dec 2024 | | Submission deadline | 3 Dec 2021 | | Future notice date | Not specified | | Award date | 21 Jan 2022 | | Contract period | 6 Mar 2022 - 5 Mar 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £119,850 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE NATIONAL ARCHIVES | | Locality | RICHMOND | | Post town | Twickenham | | Postcode | TW9 4DU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI75 Hounslow and Richmond upon Thames | | Local authority | Richmond upon Thames | | Electoral ward | Kew | | Westminster constituency | Richmond Park | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ALEMBA | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 10 Dec 2024 at 09:18 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d3b19e7d-f046-4026-969a-8de604d5f436 - 20 Jul 2022 at 10:47 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d3b19e7d-f046-4026-969a-8de604d5f436 - 26 Jan 2022 at 15:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d3b19e7d-f046-4026-969a-8de604d5f436 - 26 Nov 2021 at 11:00 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/50c8d029-c38f-4e47-acc0-a888e97094c4 - 10 Nov 2021 at 13:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/50c8d029-c38f-4e47-acc0-a888e97094c4 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d3b19e7d-f046-4026-969a-8de604d5f436 10th December 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/50c8d029-c38f-4e47-acc0-a888e97094c4 26th November 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7d40540a-5cf2-4664-9537-cf7f5d7b4b31 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5c3f77ce-72c4-4cde-a255-249409656276 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9ca3b034-c516-4602-b8a2-9911d494df91 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a4d2caad-1589-406b-a735-0544195c7007 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/04694a6f-5d08-44af-9132-4254ccde6be6 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f9999d7a-f3cc-4c16-93ba-e62f0c1f5530 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0.json.