--- title: "CRM & Portals Software & Associated Services (Microsoft 365 Platform)" ocid: "ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51.json" source: "Contracts Finder" current_stage: "Award" buyer: "THRIVE HOMES LIMITED" published: "2022-05-17" --- # CRM & Portals Software & Associated Services (Microsoft 365 Platform) Buyer: THRIVE HOMES LIMITED Current stage: Award OCID: ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51.json) ## Summary The procurement process is led by Thrive Homes Limited, focusing on the "CRM & Portals Software & Associated Services (Microsoft 365 Platform)." This initiative, falling under the software package and information systems category, aims to enhance technology use in the social housing sector to meet the demands of an evolving digital landscape. The tender process is currently in the award stage, following an open procedure with a contract value of £662,000. Notable key dates include a tender period ending on 26th July 2021, with projects expected to commence in October 2021 and continue until October 2027, based in Hemel Hempstead, England. This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in software development and IT services, particularly those with experience in cloud-based solutions and enterprise resource planning systems. With four procurement lots available, businesses offering services such as rent accounting, housing management, finance management, and customer relationship management can successfully compete. This initiative supports Thrive's goal to transform its operational frameworks, encouraging high innovation and collaboration among selected suppliers. ## Notice Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below. * Lot 1 - Rent Accounting and Services Charges * Lot 2 - Housing Management * Lot 3 - Finance Management * Lot 4 - CRM and Customer Portal Please note the tender processes for all Lots will commence in June. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October. Apply via: https://xantive.supplierselect.com/ ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e939015e-6fd6-4efb-9ed2-1d3510a357ee | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 17 May 2022 | | Submission deadline | 26 Jul 2021 | | Future notice date | Not specified | | Award date | 5 Apr 2022 | | Contract period | 5 Apr 2022 - 5 Apr 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | £662,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THRIVE HOMES LIMITED | | Locality | HEMEL HEMPSTEAD | | Post town | Hemel Hempstead | | Postcode | HP3 9TD | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH27 South West Hertfordshire | | Local authority | Dacorum | | Electoral ward | Kings Langley | | Westminster constituency | South West Hertfordshire | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | TECHLABS LONDON | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 17 May 2022 at 07:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e939015e-6fd6-4efb-9ed2-1d3510a357ee - 20 Jun 2021 at 18:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2b432e33-573d-48cc-99f8-c4a03bf43727 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e939015e-6fd6-4efb-9ed2-1d3510a357ee 17th May 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/2b432e33-573d-48cc-99f8-c4a03bf43727 20th June 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://xantive.supplierselect.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51.json.