---
title: "Rent Accounting and Service Charges Software & Associated Services (Microsoft 365 Platform)"
ocid: "ocds-b5fd17-6c6716d0-97a0-4d81-bf31-8c9ca0979210"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c6716d0-97a0-4d81-bf31-8c9ca0979210"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c6716d0-97a0-4d81-bf31-8c9ca0979210.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c6716d0-97a0-4d81-bf31-8c9ca0979210.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THRIVE HOMES LIMITED"
published: "2022-05-17"
---

# Rent Accounting and Service Charges Software & Associated Services (Microsoft 365 Platform)

Buyer: THRIVE HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-6c6716d0-97a0-4d81-bf31-8c9ca0979210

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## Summary

Thrive Homes Limited is seeking suppliers for the "Rent Accounting and Service Charges Software & Associated Services" project, which falls under the software package and information systems industry. Located in Hemel Hempstead, England, the procurement process is currently at the Award stage, having been completed as of 6 April 2022. The contract has a total value of £465,000 and will commence on 11 October 2022, running until 10 October 2028. The tender process for the lots involved began in June 2021, culminating in the award of contracts that now allows multiple suppliers to participate in four distinct areas: Rent Accounting, Housing Management, CRM and Customer Portal, and Finance Management.

This tender represents a significant opportunity for businesses specialising in software development, particularly those with experience in cloud-based solutions and integration with the Microsoft 365 platform. Small and medium-sized enterprises (SMEs) would be well suited to compete given the encouragement for broader participation, especially as Thrive Homes Limited aims to enhance operational efficiency and effectiveness. Businesses that can demonstrate capability in innovative IT solutions, especially those tailored for the social housing sector, will find this contract beneficial for fostering growth and developing long-term relationships with a leading housing provider.

## Notice

Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below. * Lot 1 - Rent Accounting and Services Charges * Lot 2 - Housing Management * Lot 3 - CRM and Customer Portal * Lot 4 - Finance Management Please note that for lots 1 and 2 the tender process will start in June and then lots 3 and 4 in July. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October. Apply via: https://xantive.supplierselect.com/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75bebe88-7cd4-4bbd-931d-b49fc67330e4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2022 |
| Submission deadline | 1 Jul 2021 |
| Future notice date | Not specified |
| Award date | 5 Apr 2022 |
| Contract period | 5 Apr 2022 - 5 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £465,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THRIVE HOMES LIMITED |
| Locality | HEMEL HEMPSTEAD |
| Post town | Watford |
| Postcode | WD18 8YG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Three Rivers |
| Electoral ward | Dickinsons |
| Westminster constituency | South West Hertfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECHLABS LONDON |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 May 2022 at 07:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75bebe88-7cd4-4bbd-931d-b49fc67330e4
- 27 May 2021 at 15:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/71418034-0fed-427f-afa7-789ad2756ed5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75bebe88-7cd4-4bbd-931d-b49fc67330e4
  17th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/71418034-0fed-427f-afa7-789ad2756ed5
  27th May 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://xantive.supplierselect.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c6716d0-97a0-4d81-bf31-8c9ca0979210. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c6716d0-97a0-4d81-bf31-8c9ca0979210.json.