---
title: "ServiceNow renewal"
ocid: "ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF SALFORD(THE)"
published: "2025-06-30"
---

# ServiceNow renewal

Buyer: UNIVERSITY OF SALFORD(THE)  
Current stage: Award  
OCID: ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3.json)

## Summary

The University of Salford has completed the award stage for the renewal of ServiceNow, a strategic tool for their IT Service Management and Operations. The contract, valued at £537,285.26, has been awarded to Softcat Limited, and spans from 30th June 2025 to 30th June 2027. Located in Salford (postcode M54WT), the industry category falls under software packages and information systems. The procurement process was selective, operated as a call-off from a framework agreement, with the tender having closed on 27th June 2025.

This contract presents growth opportunities for technology firms skilled in IT service solutions, software procurement, and management systems. With a focus on optimising existing investments and integrating advanced AI capabilities, firms offering cutting-edge digital solutions could collaborate with the university. Small and medium-sized enterprises (SMEs) capable of leveraging emerging technologies and understanding institutional needs would be ideally positioned to compete in similar future tenders.

## Notice

The University of Salford has a long and proud history of aligning academic excellence with industrial application, a commitment that continues to drive our strategic direction. Our digital ecosystem is fundamental to our operational success, supporting our world-class teaching, research, and collaborative efforts with industry partners. ServiceNow is a mature and deeply embedded platform within the University's IT architecture, serving as a critical tool for IT Service Management, Operations, and Strategic Portfolio Management. Having utilised the platform for a number of years, we have streamlined key processes and improved service delivery across various departments. As we look to the future, our focus is on optimising our existing investment in ServiceNow. This tender process is initiated to secure a new licensing agreement that not only provides the best possible value for money for our current usage but also offers a clear, cost-effective path for future growth and the adoption of emerging technologies, including advanced AI capabilities. We are seeking a partner who understands the needs of a long-standing customer and can support our strategic objectives over the coming years. Additional information: Contract Award

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/caad0aa6-1c02-4a0a-900d-c1b6abb96f6f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jun 2025 |
| Submission deadline | 27 Jun 2025 |
| Future notice date | Not specified |
| Award date | 29 Jun 2025 |
| Contract period | 29 Jun 2025 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £530,000 |
| Lots value | Not specified |
| Awards value | £537,285 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF SALFORD(THE) |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M5 4WT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 Jun 2025 at 10:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/caad0aa6-1c02-4a0a-900d-c1b6abb96f6f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/caad0aa6-1c02-4a0a-900d-c1b6abb96f6f
  30th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3.json.