---
title: "Contact Centre Technology - Pilot"
ocid: "ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTERSHIRE COUNTY COUNCIL"
published: "2020-05-21"
---

# Contact Centre Technology - Pilot

Buyer: LEICESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662.json)

## Summary

The procurement process involves Leicestershire County Council, which is seeking a "Contact Centre Technology - Pilot" to provide a contact centre software solution. This tender falls under the software-related services category, with a total contract value of £25,000. The tender period concluded on 10th March 2020, and the awarded contract commenced on 17th March 2020, lasting until 31st March 2020. The procurement followed an unspecified method, falling under the services category within the software supply area, and was initiated through a tendering process.

This tender presents a valuable opportunity for businesses specialising in software development and related IT services, particularly small and medium enterprises (SMEs) that can offer innovative contact centre solutions. As Leicestershire County Council actively seeks to enhance its customer service capabilities, competitive businesses can leverage this opportunity to showcase their solutions and grow their footprint in the public sector market.

## Notice

Contact centre software solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e3b65b11-545c-41f1-a891-d9454ca94913 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2020 |
| Submission deadline | 10 Mar 2020 |
| Future notice date | Not specified |
| Award date | 12 Mar 2020 |
| Contract period | 17 Mar 2020 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £25,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE COUNTY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MODALITY SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services
- 72268000 - Software supply services

## Release History

- 21 May 2020 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e3b65b11-545c-41f1-a891-d9454ca94913

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e3b65b11-545c-41f1-a891-d9454ca94913
  21st May 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.eastmidstenders.org/index.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662.json.