---
title: "Zendesk Software & Implementation"
ocid: "ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2021-05-28"
---

# Zendesk Software & Implementation

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2.json)

## Summary

The NHS Digital has completed a tender for the "Zendesk Software & Implementation," aimed at providing software licences and implementation services to support the NHS App for COVID-19 vaccination certification. This procurement falls under the software-related services category and was executed through a single tender action under the Gcloud 12 framework (RM1557.12), with a contract value of £420,000. The contract period began on 16 April 2021 and will conclude on 15 April 2022. The tender process ended on 5 April 2021, with the awarded contract notice published on 21 May 2021.

This tender presents significant growth opportunities for SMEs operating within the software services sector, particularly those specialised in implementation and support services for digital applications. Companies capable of providing innovative solutions and technical support for public health initiatives would be well-positioned to compete. The contract's focus on enhancing the NHS's vaccination services highlights the increasing demand for health-related technological solutions, making it an attractive prospect for businesses in this field.

## Notice

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service. Gcloud 12 framework call-off contract (RM1557.12).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3176f42b-e6eb-43d8-af53-5df7e39e52b7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2021 |
| Submission deadline | 5 Apr 2021 |
| Future notice date | Not specified |
| Award date | 6 May 2021 |
| Contract period | 15 Apr 2021 - 15 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £420,000 |
| Lots value | Not specified |
| Awards value | £420,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE 101 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 28 May 2021 at 07:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3176f42b-e6eb-43d8-af53-5df7e39e52b7
- 21 May 2021 at 14:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5fd1f11-d19f-4cd4-a6fa-9c236b1f0a54

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3176f42b-e6eb-43d8-af53-5df7e39e52b7
  28th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e5fd1f11-d19f-4cd4-a6fa-9c236b1f0a54
  21st May 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kjlw/Gj6ld4JDbztJr0lcrx8M_iBGNC3FocuAdTk5dFR0Gb4
  Gcloud 12 call off (prj5479) Route 101_ final

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2.json.