---
title: "IT Service Management Toolset Configuration"
ocid: "ocds-b5fd17-6c9d6a46-04da-4611-921b-a5b532c2e126"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c9d6a46-04da-4611-921b-a5b532c2e126"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6c9d6a46-04da-4611-921b-a5b532c2e126.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6c9d6a46-04da-4611-921b-a5b532c2e126.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "AMBULANCE RADIO PROGRAMME (ARP)"
published: "2021-01-11"
---

# IT Service Management Toolset Configuration

Buyer: AMBULANCE RADIO PROGRAMME (ARP)  
Current stage: Award  
OCID: ocds-b5fd17-6c9d6a46-04da-4611-921b-a5b532c2e126

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## Summary

The Ambulance Radio Programme (ARP) has successfully completed a procurement process for the "IT Service Management Toolset Configuration." This project, categorised under IT services, was aimed at optimising the Authority's ITSM toolset and involved various operational requirements such as documentation and training. The contract was awarded to Devoteam UK Ltd, with the contract period running from 27 April 2020 to 26 April 2021. The procurement was conducted through a selective method, calling off from a framework agreement, and this process was concluded as of 3 April 2020 in London, England.

This procurement presents significant opportunities for software development and IT service providers, particularly small and medium-sized enterprises (SMEs) that have the capabilities to support ITSM solutions. Businesses well-suited for participation should possess expertise in toolset configuration, implementation planning, and providing training services, aligning with the specific needs outlined by ARP during the tender process. Collaborating with organisations within this sector can lead to enhanced service delivery and expansion of business reach.

## Notice

Configuration of the Authority's ITSM toolset to support the Authority's ways of working including challenges, prioritisation, implementation plans, resource requirements/profiles, documentation, training etc.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b562be52-1c7e-4170-a9e9-86e08352ba6e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2021 |
| Submission deadline | 3 Apr 2020 |
| Future notice date | Not specified |
| Award date | 26 Apr 2020 |
| Contract period | 26 Apr 2020 - 26 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £479,590 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMBULANCE RADIO PROGRAMME (ARP) |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | NV1 2PL |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DEVOTEAM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Jan 2021 at 13:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b562be52-1c7e-4170-a9e9-86e08352ba6e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b562be52-1c7e-4170-a9e9-86e08352ba6e
  11th January 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6c9d6a46-04da-4611-921b-a5b532c2e126. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6c9d6a46-04da-4611-921b-a5b532c2e126.json.