---
title: "Provision of Customer/Employee Experience Platform (G Cloud)"
ocid: "ocds-b5fd17-6ca063b1-37e3-4504-bebb-2346d99ffebe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ca063b1-37e3-4504-bebb-2346d99ffebe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6ca063b1-37e3-4504-bebb-2346d99ffebe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6ca063b1-37e3-4504-bebb-2346d99ffebe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHERN TRAINS LIMITED"
published: "2021-04-14"
---

# Provision of Customer/Employee Experience Platform (G Cloud)

Buyer: NORTHERN TRAINS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-6ca063b1-37e3-4504-bebb-2346d99ffebe

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## Summary

The procurement process, initiated by Northern Trains Limited, involves the provision of a Customer/Employee Experience Platform under the G Cloud framework. This contract, classified under Communication and multimedia software packages (CPV code: 48500000), has a total value of £326,287. The contract period commenced on 4th November 2020 and concluded on 3rd February 2021. The procurement method employed was selective, executed through a call-off from a framework agreement, and was officially awarded on 30th September 2020.

This tender presents significant opportunities for companies operating in the software and technology sectors, particularly those specialising in cloud solutions and customer experience platforms. Businesses capable of delivering comprehensive software services that enhance customer and employee insights will find themselves well-positioned to compete. The focus on service-oriented contracts suggests that IT consultancies, software development firms, and providers of digital transformation solutions would be especially relevant participants in future procurement opportunities initiated by Northern Trains Limited and similar entities.

## Notice

Provision of Cloud Software to deliver customer and employee insight

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d4b18823-b23a-4919-8365-816d41631690 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2021 |
| Submission deadline | 4 Sep 2020 |
| Future notice date | Not specified |
| Award date | 29 Sep 2020 |
| Contract period | 4 Nov 2020 - 3 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £326,287 |
| Lots value | Not specified |
| Awards value | £326,287 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN TRAINS LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6HZ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 14 Apr 2021 at 16:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d4b18823-b23a-4919-8365-816d41631690

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d4b18823-b23a-4919-8365-816d41631690
  14th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/05cc5ff8-9bdb-4af1-ac78-20dafd1b7706

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ca063b1-37e3-4504-bebb-2346d99ffebe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6ca063b1-37e3-4504-bebb-2346d99ffebe.json.