---
title: "Provision of Telephony Services"
ocid: "ocds-b5fd17-6cb108da-adca-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cb108da-adca-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6cb108da-adca-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6cb108da-adca-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2016-12-14"
---

# Provision of Telephony Services

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-6cb108da-adca-11e6-9901-0019b9f3037b

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## Summary

The public procurement process for the "Provision of Telephony Services" was managed by the Crown Commercial Service, with the address located in Newport, Wales. This contract aimed to renew existing telephony services for the Driver and Vehicle Licensing Agency (DVLA), covering voice services, outbound and inbound calls, internet access, and voice network circuits. The procurement is classified under the Communications network industry category, with a total contract value of £25 million, including a minimum value of £800,000. The contract period began on 21st October 2016 and is set to conclude on 20th October 2019. The award was made on 20th October 2016, with the official notice published on 14th December 2016.

This tender offers significant opportunities for businesses in the telecommunications sector, particularly those specialising in voice services and network solutions. Companies that are well-suited to compete include large providers with experience in public sector contracts and the capability to support government departments in similar capacities. As the contract allows for collaboration with other government departments, there is potential for sustained demand and extended engagement, fostering business growth in this area.

## Notice

The purpose of the procurement was to renew existing telephony services for DVLA. The contract will be inclusive of voice services, outbound and inbound calls (non-geographic numbers) and internet access and voice network circuits. Additional information: Within scope of this Contract is the flexibility to allow Other Government Departments the option of utilising the contract during it's lifespan and DVLA will interface between the Other Government Department and the successful supplier. Other Government Department's are only able to call off this contract for services in the same arena that are being provided to DVLA within the scope of this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/35d348de-892e-439e-af34-a3e58d5394b4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2016 |
| Submission deadline | 5 Aug 2016 |
| Future notice date | Not specified |
| Award date | 19 Oct 2016 |
| Contract period | 20 Oct 2016 - 20 Oct 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000,000 |
| Lots value | Not specified |
| Awards value | £800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412000 - Communications network

## Release History

- 14 Dec 2016 at 14:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/35d348de-892e-439e-af34-a3e58d5394b4
- 18 Nov 2016 at 20:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/35d348de-892e-439e-af34-a3e58d5394b4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/35d348de-892e-439e-af34-a3e58d5394b4
  14th December 2016 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/424605af-83c5-479b-a2b5-106d175cd747
  Redacted Award Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/78bd72de-fb45-4e73-820b-3217e73a96de
  Redacted Call Off Order Form
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/199f911e-befb-45f5-8408-b6da4167da91
  Redacted Award Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/19719629-bc93-426c-9287-680730bbf480
  Redacted Call Off Order Form

## Notice URLs

- http://Concept
- http://ConceptHouse,CardiffRoad

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cb108da-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6cb108da-adca-11e6-9901-0019b9f3037b.json.