---
title: "SCC0071CAC - Customer Service Practitioner & Customer Service Specialist- Level 2 & 3 - AWARD"
ocid: "ocds-b5fd17-6cb6bf53-a8d0-41cc-9423-b57f67c36ee7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cb6bf53-a8d0-41cc-9423-b57f67c36ee7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6cb6bf53-a8d0-41cc-9423-b57f67c36ee7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6cb6bf53-a8d0-41cc-9423-b57f67c36ee7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2022-03-14"
---

# SCC0071CAC - Customer Service Practitioner & Customer Service Specialist- Level 2 & 3 - AWARD

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6cb6bf53-a8d0-41cc-9423-b57f67c36ee7

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## Summary

Suffolk County Council is the contracting authority for the procurement titled "SCC0071CAC - Customer Service Practitioner & Customer Service Specialist- Level 2 & 3 - AWARD". This award falls under the vocational training services category and is located in Ipswich, East of England, United Kingdom. The procurement process is complete, having reached the award stage as of 14th March 2022. The contract has a value of £79,200 and runs from 14th March 2022 until 31st October 2023. Interested parties had until 3rd February 2022 to submit their responses, with clarification questions due by 27th January 2022.

This tender presents lucrative opportunities for businesses specialising in vocational training, particularly focused on customer service apprenticeships. Businesses, especially those offering training services in customer service, are encouraged to participate as they align well with the specifications outlined in the tender. Success in this contract may lead to further engagements within the public sector, allowing for significant growth potential in the educational and training sectors.

## Notice

Suffolk County Council is seeking a mini competition against the following Dynamic Purchasing System: 'Apprenticeship Learning Providers', OJEU Notice Id: 2018/S 097-221635: SCC0071CAC - Customer Service Practitioner & Customer Service Specialist- Level 2 & 3 - LOT 1 Further details can be found in the 'Tenders / My Tenders' area of this website, by selecting the 'View Details' button for this project. The deadline for returned submissions is 3rd February 2022 @ 2PM. Please note late returns will NOT be permitted. The deadline for clarification questions is 27th January 2022 @ 2PM which must be generated via the correspondence tab within this project.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e3b00d8a-36d8-455f-bfc3-5b6d50d5d363 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2022 |
| Submission deadline | 3 Feb 2022 |
| Future notice date | Not specified |
| Award date | 14 Mar 2022 |
| Contract period | 14 Mar 2022 - 31 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £79,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | SUFFOLK |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GINGER NUT MEDIA |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80530000 - Vocational training services

## Release History

- 14 Mar 2022 at 12:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e3b00d8a-36d8-455f-bfc3-5b6d50d5d363

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e3b00d8a-36d8-455f-bfc3-5b6d50d5d363
  14th March 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.suffolk.gov.uk/business-jobs-and-careers/tenders-and-supplying-us/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cb6bf53-a8d0-41cc-9423-b57f67c36ee7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6cb6bf53-a8d0-41cc-9423-b57f67c36ee7.json.