---
title: "Digital Customer Journey / Access UK Extension"
ocid: "ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2018-11-23"
---

# Digital Customer Journey / Access UK Extension

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af.json)

## Summary

The procurement process for the contract titled "Digital Customer Journey / Access UK Extension" was conducted by the Home Office, located in London, SW1P 4DF. This contract, classified under IT services—with a total value of £15,850,000—was awarded following a selective procurement method via a call-off from a framework agreement. The contract period commenced on 7 August 2017 and concluded on 31 July 2018, with an award date of 7 August 2017. Although the procurement process is complete, the opportunity reflects on the established framework agreements within the sector.

This contract presents significant opportunities for growth, particularly for businesses specializing in IT services such as consulting, software development, and support. Companies with experience in large-scale digital transformation projects or those equipped to provide robust technical solutions would be well-suited to compete for similar future contracts. The engagement of a large supplier, such as Deloitte LLP, highlights the competitive landscape and potential for collaboration within the industry.

## Notice

Contract to provide support for Access UK while Sheffield hub is established

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f30ac84-ca90-42e9-a354-9a3f44dfe912 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2018 |
| Submission deadline | 1 Jul 2017 |
| Future notice date | Not specified |
| Award date | 6 Aug 2017 |
| Contract period | 6 Aug 2017 - 31 Jul 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,850,000 |
| Lots value | Not specified |
| Awards value | £15,850,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Nov 2018 at 12:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f30ac84-ca90-42e9-a354-9a3f44dfe912

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f30ac84-ca90-42e9-a354-9a3f44dfe912
  23rd November 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6cc5340a-3778-4327-9c52-4b45d7d135af.json.