---
title: "Support for Delivering Safety Communications for MHRA - Open Competition"
ocid: "ocds-b5fd17-6cc7c327-939a-41e7-92ec-2a68e819415d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cc7c327-939a-41e7-92ec-2a68e819415d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6cc7c327-939a-41e7-92ec-2a68e819415d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6cc7c327-939a-41e7-92ec-2a68e819415d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY"
published: "2025-05-24"
---

# Support for Delivering Safety Communications for MHRA - Open Competition

Buyer: MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-6cc7c327-939a-41e7-92ec-2a68e819415d

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## Summary

The procurement process managed by the Medicines and Healthcare Products Regulatory Agency (MHRA) focused on supporting safety communications under an open competition, concluded with an award. This procurement, classified under 'Database services' and 'Marketing services', involves the delivery of timely and effective safety communications to healthcare professionals. MHRA, located at 10 South Colonnade, Canary Wharf, London, E14 4PU, aimed to enhance public health communication strategies. The contract period extends from 31 March 2025 to 30 March 2031, with HSJ Information Ltd as the awarded supplier. The competitive process was conducted under open procedure regulations, and with a budget of £375,000, it supports buying organisation's intent to optimise communication engagement rates.

This tender represents a significant business opportunity particularly suited for SMEs with capabilities in large-scale email campaign management, data handling, and digital communication services. Businesses that can navigate NHS security protocols for email dispatch and maintain extensive contact databases will find this project aligns with their strengths and offers potential for growth. The focus on comprehensive communication strategies in public health settings provides a platform for specialists in marketing and database services to showcase their expertise and develop long-term partnerships with a prominent health regulatory body. The opportunity to reach a broad audience across the NHS and related networks makes this an attractive venture for enterprises looking to expand their service offerings in the healthcare communication space.

## Notice

Safety communication is a critical part of the Medicines and Healthcare Products Regulatory Agency (MHRA)'s work, with the potential for a major and immediate impact on public health and safety, and consequently our corporate reputation. It is essential therefore that we issue effective communications and trusted advice via appropriate channels to relevant audiences, in a timely manner, to support patient safety and public health. The objective of this Procurement Call for Competition is to award one Contract to support delivery of the MHRA's communications to healthcare professionals (HCPs) and facilitate improved safety communications including optimising engagement rates and reach. The MHRA seeks the appointment of a Supplier who has experience of and expertise in: - issuing broad email campaigns to a large audience including but not limited to NHS email addresses. Please note, the Supplier would need to own or have access to the email addresses/contacts for a range of HCPs - maintaining contact details to ensure up-to-date, and seeking to expand the contacts database. - formatting and dispatching communications/emails (including ability to deal with NHS firewall/security challenges). Procurement under PCR 2015 Regulations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f031deac-c55b-4038-b1ab-8efb853f2a4d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2025 |
| Submission deadline | 11 Feb 2025 |
| Future notice date | Not specified |
| Award date | 29 Apr 2025 |
| Contract period | 30 Mar 2025 - 30 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £375,000 |
| Lots value | Not specified |
| Awards value | £375,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HSJ INFORMATION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72320000 - Database services
- 79342000 - Marketing services

## Release History

- 24 May 2025 at 18:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f031deac-c55b-4038-b1ab-8efb853f2a4d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f031deac-c55b-4038-b1ab-8efb853f2a4d
  24th May 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/767ce1ee-4678-4785-86f1-44b129aa30f9
  C347161 Support for Delivering Safety Communications MHRA - Mid-Tier Contract Final Redacted

## Provenance

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