---
title: "People Services Target Operating Model (TOM)"
ocid: "ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-06-09"
---

# People Services Target Operating Model (TOM)

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da.json)

## Summary

The procurement process for the "People Services Target Operating Model (TOM)" was conducted by NHS England, a prominent entity within the health services sector. The aim was to standardise, automate, and consolidate NHS people services to enhance efficiency and productivity. The process falls under the "Health services" category with the location of operations specified as London, SE1 8UG, United Kingdom. The procurement method utilised was selective, specifically a call-off from a framework agreement, and has reached the 'Award' stage. The contract period is set to start on 29th April 2025 and end on 31st March 2026, with a contracted value of £750,000. The award was successfully granted to KPMG LLP, with the official announcement made on 9th June 2025.

This tender represents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage with NHS England and influence the transformation of HR services. Companies with expertise in health services and technology-driven HR solutions are best positioned to benefit from similar opportunities, as the project seeks to overcome current inefficiencies within NHS operations. By participating in tenders of this nature, businesses can not only expand their portfolio but also play a crucial role in the public health sector's innovation efforts.

## Notice

To standardise, automate, and consolidate the NHS people services through the development of a Strategic Outline Business Case (SOC) and a Target Operating Model (TOM) options appraisal. This initiative aims to address the current fragmented and highly transactional nature of HR services across NHS providers, where inefficiencies such as duplication, manual processes, and a lack of technology use result in reduced productivity, poor staff experience, and increased operational costs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/31321523-df3c-474d-bd3b-13c01e814066 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2025 |
| Submission deadline | 10 Feb 2025 |
| Future notice date | Not specified |
| Award date | 27 Apr 2025 |
| Contract period | 28 Apr 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £750,000 |
| Lots value | Not specified |
| Awards value | £750,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 9 Jun 2025 at 16:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/31321523-df3c-474d-bd3b-13c01e814066

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/31321523-df3c-474d-bd3b-13c01e814066
  9th June 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/847292b0-a2cb-4270-aa6c-e14981fe2dbb
  REDACTED C346898_Order Form and Call-Off Schedules_Combined_v1_Final SIGNED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da.json.