---
title: "Customer Experience Platform"
ocid: "ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IPSWICH BOROUGH COUNCIL"
published: "2021-04-29"
---

# Customer Experience Platform

Buyer: IPSWICH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378.json)

## Summary

The Ipswich Borough Council awarded a contract for a Customer Experience Platform as part of a selective procurement method, specifically through a call-off from a framework agreement. The procurement process, which falls within the software package and information systems industry category, has been completed with a total contract value of £105,360, covering a period from 1st April 2021 to 1st March 2023. The contract was awarded on 28th March 2021, and it was published on 29th April 2021, signifying its completion phase.

This tender presents a valuable opportunity for technology firms specialising in customer experience solutions and software development. Businesses that focus on the integration of information systems and software packages to enhance customer interactions would be particularly well-suited to compete in such tenders. With the growing importance of customer experience in municipal services, companies capable of delivering innovative and effective solutions can leverage this market potential for significant growth.

## Notice

N/A

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d881c370-e3d7-42d0-9dde-abd83ea87c60 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2021 |
| Submission deadline | 1 Mar 2021 |
| Future notice date | Not specified |
| Award date | 28 Mar 2021 |
| Contract period | 31 Mar 2021 - 1 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £105,360 |
| Lots value | Not specified |
| Awards value | £105,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IPSWICH BOROUGH COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Apr 2021 at 08:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d881c370-e3d7-42d0-9dde-abd83ea87c60

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d881c370-e3d7-42d0-9dde-abd83ea87c60
  29th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378.json.