---
title: "Implementation of Esuasive Housing Dynamic CRM System"
ocid: "ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2023-11-24"
---

# Implementation of Esuasive Housing Dynamic CRM System

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99)  
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## Summary

The Flagship Housing Group has awarded a contract for the "Implementation of Esuasive Housing Dynamic CRM System" to DB Group Limited t/a Esuasive. The procurement involved a selective method using a restricted procedure. The contract value is £398,497 GBP, with a contract period running from 2023-11-06 to 2026-11-05. The tender deadline was on 2023-09-28, and the contract was awarded on 2023-09-28. The industry category is software package and information systems within the East of England region.

This tender provides an opportunity for businesses in the software and information systems industry to engage with Flagship Housing Group in the implementation of CRM modules and a customer self-service portal. Businesses with expertise in software solutions and CRM systems would be well-suited to compete for this tender. The contract period of 36 months offers a stable revenue stream for the selected supplier, DB Group Limited, enabling them to grow and expand their operations in the public procurement sector.

## Notice

This Call-Off Contract is for the provision of Services under G-Cloud 13 Framework Agreement RM1557.13: for 36 months. Value stated is for 36 month contract for the implementation of Esuasive Housing CRM modules and implementation of Esuasive Dynamics Portal to enable customer self-service for repairs, rent statements/payments and general case management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/342ffc65-f4d9-4b70-9fc0-2b95cb6ebf6d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2023 |
| Submission deadline | 27 Sep 2023 |
| Future notice date | Not specified |
| Award date | 27 Sep 2023 |
| Contract period | 6 Nov 2023 - 5 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £398,497 |
| Lots value | Not specified |
| Awards value | £398,497 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DB GROUP LIMITED T/A ESUASIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Nov 2023 at 12:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/342ffc65-f4d9-4b70-9fc0-2b95cb6ebf6d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/342ffc65-f4d9-4b70-9fc0-2b95cb6ebf6d
  24th November 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=825456747
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99.json.