---
title: "Telecare Call Monitoring Services"
ocid: "ocds-b5fd17-6d1d85c0-b78f-4e74-acbe-009ae0fcf30a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d1d85c0-b78f-4e74-acbe-009ae0fcf30a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6d1d85c0-b78f-4e74-acbe-009ae0fcf30a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6d1d85c0-b78f-4e74-acbe-009ae0fcf30a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YOUR HOUSING GROUP LTD"
published: "2020-12-03"
---

# Telecare Call Monitoring Services

Buyer: YOUR HOUSING GROUP LTD  
Current stage: Award  
OCID: ocds-b5fd17-6d1d85c0-b78f-4e74-acbe-009ae0fcf30a

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## Summary

Your Housing Group Ltd has successfully completed the procurement process for telecare call monitoring services, with a contract awarded to Appello Careline Limited. This initiative falls under the services category, specifically focusing on call centre operations (CPV Code: 79512000). The contract, valued at £267,000, commenced on 1st November 2020 and will continue until 31st October 2023. The services are intended for the older people’s services and supported housing customers in the North West of England. This procurement was executed through a selective method as a call-off from a framework agreement, with the tender period closing on 31st October 2020.

This tender presents significant opportunities for businesses, particularly those involved in providing telecare or related services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are especially well-positioned to explore such contracts, as these contracts often seek innovative solutions and local partnerships. Companies capable of offering high-quality customer service and technological solutions in the call centre industry can leverage this opportunity for growth in the public sector.

## Notice

YHG have entered into a contract with Appello Careline Limited for the provision of telecare call monitoring services via the PfH Framework Agreement for Telecare, Telehealth and Associated Serivces Lot 2A Monitoring services Direct Award. The contract relates to the provision of telecare call monitoring services for YHG's older peoples services and supported housing customers. In line with Framework Call Off procedures this notice is being published for information only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0ed58f90-4f06-4c84-a1db-5c1b2c328df2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2020 |
| Submission deadline | 31 Oct 2020 |
| Future notice date | Not specified |
| Award date | 31 Oct 2020 |
| Contract period | 1 Nov 2020 - 31 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £267,000 |
| Lots value | Not specified |
| Awards value | £267,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YOUR HOUSING GROUP LTD |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA3 6ZN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Birchwood |
| Westminster constituency | Warrington North |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 3 Dec 2020 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0ed58f90-4f06-4c84-a1db-5c1b2c328df2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0ed58f90-4f06-4c84-a1db-5c1b2c328df2
  3rd December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d1d85c0-b78f-4e74-acbe-009ae0fcf30a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6d1d85c0-b78f-4e74-acbe-009ae0fcf30a.json.