---
title: "Inbound Call Handling"
ocid: "ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TOGETHER HOUSING GROUP LIMITED"
published: "2023-12-18"
---

# Inbound Call Handling

Buyer: TOGETHER HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2.json)

## Summary

The procurement process for the provision of an inbound call handling platform, titled "Inbound Call Handling," is initiated by TOGETHER HOUSING GROUP LIMITED, a buyer based in HALIFAX, England. The procurement falls under the services category with a total value of £148,390 in GBP. The procurement method used is "Other - Direct award following exemption." The tender period ends on 16th May 2022, and the contract period spans from 23rd May 2022 to 22nd May 2024.

This tender, awarded to NETCALL TECHNOLOGY LIMITED, presents an opportunity for SMEs and businesses in the IT services sector. Businesses providing software packages and information systems can compete for this contract. TOGETHER HOUSING GROUP LIMITED as the contracting authority emphasises the importance of inbound call handling in their operations, creating a significant business growth opportunity for suitable vendors.

## Notice

provision of an inbound call handling platform as well as the associated licenses

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bd9f93a1-1531-4a91-ad30-bcfc899048ad |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct award following exemption |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2023 |
| Submission deadline | 16 May 2022 |
| Future notice date | Not specified |
| Award date | 27 Jun 2022 |
| Contract period | 22 May 2022 - 22 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,390 |
| Lots value | Not specified |
| Awards value | £148,390 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOGETHER HOUSING GROUP LIMITED |
| Locality | HALIFAX |
| Post town | Halifax |
| Postcode | HX1 2EB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Dec 2023 at 15:04 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bd9f93a1-1531-4a91-ad30-bcfc899048ad
- 8 Jul 2022 at 09:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bd9f93a1-1531-4a91-ad30-bcfc899048ad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bd9f93a1-1531-4a91-ad30-bcfc899048ad
  18th December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2.json.