---
title: "Automated inbound telephony system"
ocid: "ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YORK TEACHING HOSPITAL NHS FOUNDATION TRUST"
published: "2019-07-31"
---

# Automated inbound telephony system

Buyer: YORK TEACHING HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536

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## Summary

The procurement process involves the YORK TEACHING HOSPITAL NHS FOUNDATION TRUST, which has issued a tender for an Automated Inbound Telephony System, classified under Telephone Switchboard Services (CPV code: 64214200). The procurement was conducted under a selective method through a call-off from the Crown Commercial Services framework RM1045, specifically Lot 4. The tender period concluded on 11 July 2019, and the contract has been awarded, with a total value of £209,855. The contract period commenced on 26 July 2019 and will run until 31 July 2024, with delivery addresses located in Yorkshire and the Humber, England.

This tender presents significant opportunities for businesses, particularly those offering telephony solutions and related services, to engage in a long-term contract with a prominent healthcare authority. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the procurement is designed to foster competitive bidding from diverse suppliers. Businesses with expertise in automated systems, customer service technologies, or telecommunication infrastructure would be well-positioned to compete for similar contracts in the future, enhancing their growth potential in the public sector.

## Notice

Automated inbound telephony call handling system. Awarded via Crown Commercial Services framework RM1045 Network Services Lot 4.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e2a078d-6414-4862-8a56-5a352846906d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2019 |
| Submission deadline | 11 Jul 2019 |
| Future notice date | Not specified |
| Award date | 10 Jul 2019 |
| Contract period | 25 Jul 2019 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £209,855 |
| Lots value | Not specified |
| Awards value | £209,855 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORK TEACHING HOSPITAL NHS FOUNDATION TRUST |
| Locality | YORK |
| Post town | York |
| Postcode | YO31 8HE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Guildhall |
| Westminster constituency | York Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TELECOM |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64214200 - Telephone switchboard services

## Release History

- 31 Jul 2019 at 08:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e2a078d-6414-4862-8a56-5a352846906d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e2a078d-6414-4862-8a56-5a352846906d
  31st July 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536.json.