---
title: "Video Consultation Service - ServiceNow CRM Tool"
ocid: "ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2020-09-24"
---

# Video Consultation Service - ServiceNow CRM Tool

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540.json)

## Summary

The procurement process for the "Video Consultation Service - ServiceNow CRM Tool" was conducted by NHS England, aimed at improving support to clinicians during the Covid-19 pandemic. This service falls under the IT services sector and was located in Leeds, with a total contract value of £204,892.08. The procurement method used was a contract variation, and the tender was officially completed on 30th June 2020. The contract period runs from 1st July 2020 to 30th June 2021, and the process is classified under CPV code 72000000, which encompasses consulting, software development, and related IT support services.

This tender presents a significant opportunity for businesses to provide consultancy and IT support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete, given the nature of the service required. By successfully engaging in this tender, businesses can enhance their visibility in the healthcare sector and contribute to essential services, thereby fostering growth and establishing long-term contracts within the public procurement landscape.

## Notice

The provision of assisting in the delivery of a video consultation service programme as a support function to provide telephone, email and web knowledge support to clinicians as part of the response to the Covid-19 Pandemic in England.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f85d1946-3c5d-4ade-a11f-019d3e6c1be2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Contract variation |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2020 |
| Submission deadline | 30 Jun 2020 |
| Future notice date | Not specified |
| Award date | 29 Jun 2020 |
| Contract period | 30 Jun 2020 - 30 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £204,892 |
| Lots value | Not specified |
| Awards value | £204,892 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Not specified |
| Postcode | LS1 7UE |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Sep 2020 at 12:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f85d1946-3c5d-4ade-a11f-019d3e6c1be2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f85d1946-3c5d-4ade-a11f-019d3e6c1be2
  24th September 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.england.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6d72abe8-8ad6-48f5-80b3-50f1629cd540.json.