---
title: "Apprenticeships - Customer Service Level 2 - ST0071 & Level 3 ST002"
ocid: "ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-05-20"
---

# Apprenticeships - Customer Service Level 2 - ST0071 & Level 3 ST002

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb.json)

## Summary

The Department for Work and Pensions has recently completed a procurement process titled "Apprenticeships - Customer Service Level 2 - ST0071 & Level 3 ST002," which focuses on the delivery of customer service apprenticeships to its staff. This contract, classified under customer services and staff development, was awarded following a selective procurement method through a dynamic purchasing system. The contract, valued at £2,000,000, started on 1st April 2021 and runs until 1st August 2022, with the tender period ending on 25th March 2021. The procurement is relevant across multiple locations, including the United Kingdom and other British Overseas Territories.

This tender presents significant opportunities for businesses specialising in training and development services, particularly those with experience in delivering apprenticeship programmes. Companies that focus on customer services training would be particularly well-suited to compete for similar contracts. Engaging with the Department for Work and Pensions could lead to long-term partnerships in developing skills training for government staff, thus fostering growth and expansion within the sector.

## Notice

Delivery of Apprenticeships - Customer Service Level 2 - ST0071 & Level 3 ST002 to DWP staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75f19812-126a-4c3c-8513-3849157dc446 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 25 Mar 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 31 Mar 2021 - 1 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | £2,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIFETIME TRAINING GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79633000 - Staff development services

## Release History

- 20 May 2021 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75f19812-126a-4c3c-8513-3849157dc446

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75f19812-126a-4c3c-8513-3849157dc446
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/02ca2b72-a4bf-4a4a-9dac-e3b679d02e6e
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4ac5d79c-8efe-4ffb-ae3b-a023f3343b62
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6d7bd87d-62e2-45c5-983f-6e420bfbf4fb.json.