---
title: "Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms"
ocid: "ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2023-06-05"
---

# Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d.json)

## Summary

The Maritime and Coastguard Agency (MCA) has awarded a contract for "Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms" to British Telecommunications Public Limited Company. The procurement process was carried out via a selective procurement method, calling off from a framework agreement. The contract value is £61,425, with a contract period starting on 1st July 2023 and ending on 30th June 2024.

This tender presents an opportunity for businesses providing IT services, specifically consulting, software development, internet, and support, to engage with the MCA. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are considered suitable for this contract. The contract location includes various regions, such as British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

## Notice

Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms. MCA has selected the BT Smartnumbers service under Crown Commercial Service's framework Network Services 2.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad34f1a3-c696-4d6a-9658-3799343a2d62 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2023 |
| Submission deadline | 18 May 2023 |
| Future notice date | Not specified |
| Award date | 18 May 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £61,425 |
| Lots value | Not specified |
| Awards value | £61,425 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS PUBLIC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jun 2023 at 12:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ad34f1a3-c696-4d6a-9658-3799343a2d62

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ad34f1a3-c696-4d6a-9658-3799343a2d62
  5th June 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6dc9b9c1-879f-4aee-83fa-dd97f120eb5d.json.