---
title: "Support Services for Microsoft Dynamics 365"
ocid: "ocds-b5fd17-6dca8b2c-a77f-4a9f-aae2-bab2c1d77889"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6dca8b2c-a77f-4a9f-aae2-bab2c1d77889"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6dca8b2c-a77f-4a9f-aae2-bab2c1d77889.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6dca8b2c-a77f-4a9f-aae2-bab2c1d77889.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CPS"
published: "2025-07-15"
---

# Support Services for Microsoft Dynamics 365

Buyer: CPS  
Current stage: Award  
OCID: ocds-b5fd17-6dca8b2c-a77f-4a9f-aae2-bab2c1d77889

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## Summary

The contracting authority, CPS, headquartered in London, has completed a procurement process for the "Support Services for Microsoft Dynamics 365". Operating under the CPV industry classification "Software support services", this procurement focuses on managed support services including maintenance, incident resolution, and technical consultancy. The tender, completed as of 31st May 2025, was part of a call-off from the G Cloud 14 framework. With a total contract value of £57,314.4, the service will be provided across various locations, including the United Kingdom and several international regions, over a period from 1st June 2025 to 31st May 2027. The award was officially made to the supplier, Node 4, a large organisation, on 1st June 2025.

This tender offers substantial opportunities for SMEs and VCSEs, particularly those specialising in software support and IT consultancy. The engagement highlights the growing demand for expertise in technologies like Microsoft Dynamics 365, allowing businesses proficient in these systems to expand their service offerings and build a robust client portfolio. Organisations capable of ensuring high system availability and performance optimisation, as well as offering advisory and technical services, are well-suited to participate in similar procurement processes, potentially leading to diversified revenue streams and access to international markets.

## Notice

Provision of managed support services for Microsoft Dynamics 365, including application maintenance, incident resolution, system enhancements, advisory hours, and technical consultancy. The supplier will be responsible for ensuring system availability, performance optimisation, and user support across core Dynamics modules. Services will include proactive monitoring, issue triage, patching, and minor configuration changes, with optional support for integrations and reporting. The contract will support continuous improvement and alignment with evolving business needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6db48fe7-5509-416a-8015-4613ade069bd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Call off from G Cloud 14 |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2025 |
| Submission deadline | 31 May 2025 |
| Future notice date | Not specified |
| Award date | 31 May 2025 |
| Contract period | 31 May 2025 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,314 |
| Lots value | Not specified |
| Awards value | £57,314 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NODE 4 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 15 Jul 2025 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6db48fe7-5509-416a-8015-4613ade069bd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6db48fe7-5509-416a-8015-4613ade069bd
  15th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6dca8b2c-a77f-4a9f-aae2-bab2c1d77889. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6dca8b2c-a77f-4a9f-aae2-bab2c1d77889.json.