---
title: "Microsoft Reactive Support Contract"
ocid: "ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DONCASTER COUNCIL"
published: "2023-08-23"
---

# Microsoft Reactive Support Contract

Buyer: DONCASTER COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba.json)

## Summary

The Doncaster Council has recently awarded a contract for Microsoft Reactive Support services to Trustmarque Solutions. The procurement method used was a Direct Award, and the contract period is from August 31, 2023, to August 31, 2026. The location for service delivery is within Yorkshire and the Humber region. The contract falls under the IT services category, specifically focusing on consulting, software development, internet, and support services. The deadline for tender submission was August 17, 2023.

This contract presents an opportunity for businesses, especially those providing software programming, consultancy, software-related, and support services. Small and medium-sized enterprises (SMEs) are deemed suitable for participation. Doncaster Council, as the buying organisation, seeks to optimise the performance and health of its Microsoft estate through this awarded support contract. Interested businesses should consider their capabilities in providing reactive support for issues arising in day-to-day operations within the IT services sector.

## Notice

2nd & 3rd line reactive support - for issues arising out of the day-to-day business as usual activities to maintain and optimise the performance and health of the Microsoft estate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d633165-7cf6-4ec9-97cc-2fd0b4e28b3d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Aug 2023 |
| Submission deadline | 16 Aug 2023 |
| Future notice date | Not specified |
| Award date | 22 Aug 2023 |
| Contract period | 30 Aug 2023 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £165,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DONCASTER COUNCIL |
| Locality | DONCASTER |
| Post town | Doncaster |
| Postcode | DN1 3BU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE35 Doncaster |
| Local authority | Doncaster |
| Electoral ward | Town |
| Westminster constituency | Doncaster Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRUSTMARQUE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72260000 - Software-related services
- 72261000 - Software support services

## Release History

- 23 Aug 2023 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d633165-7cf6-4ec9-97cc-2fd0b4e28b3d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d633165-7cf6-4ec9-97cc-2fd0b4e28b3d
  23rd August 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72257&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104514
  User / Company

## Notice URLs

- https://www.doncaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6ddeb6b7-e355-4655-8f9e-69ee2e999cba.json.