---
title: "Operational management / related services at the Home Office Border Force Disembarkation and SOLAS (Saving of Lives at Sea) centre at Western Jet Foil (Dover) and National Reception Centre in Manston, Kent."
ocid: "ocds-b5fd17-6df10cdc-a90a-4e0f-aba2-6ee574910690"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6df10cdc-a90a-4e0f-aba2-6ee574910690"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6df10cdc-a90a-4e0f-aba2-6ee574910690.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6df10cdc-a90a-4e0f-aba2-6ee574910690.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "HOME OFFICE"
published: "2023-12-04"
---

# Operational management / related services at the Home Office Border Force Disembarkation and SOLAS (Saving of Lives at Sea) centre at Western Jet Foil (Dover) and National Reception Centre in Manston, Kent.

Buyer: HOME OFFICE  
Current stage: Planning  
OCID: ocds-b5fd17-6df10cdc-a90a-4e0f-aba2-6ee574910690

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## Summary

The Home Office is seeking a commercial partner to provide operational management and related services at the Border Force Disembarkation and SOLAS centre in Dover and the National Reception Centre in Manston, Kent. The procurement stage is in the planning phase, with an engagement end date set for 2nd February 2024. The tender falls under the services category, with an estimated contract value of £700 million. The opportunity includes three lots for services at different locations and specifies various operational requirements.

This tender by the Home Office presents opportunities for businesses in the canteen and catering, special-purpose road passenger-transport, administration, defence and social security, guard services, building and facilities management, health services, and accommodation cleaning sectors. Companies interested in providing operations and wrap-around services, security, catering, healthcare, and other related services are well-suited to compete. The tender outlines a six-year contract term with potential extensions, emphasizing the importance of dignity and respect in the processing of arrivals.

## Notice

The purpose of the Disembarkation and SOLAS centre at Western Jet Foil and the National Reception Centre at Manston are to register and process individuals arriving in the UK on small boats from across the English Channel. The aim of these centres is to provide a safe and secure environment, allowing Border Force to process arrivals with dignity and respect. The Home Office is currently transforming the site at Manston to establish permanent, purpose-built facilities, coordinated by the Manston Transformation Programme. The Programme is looking for partner(s) to deliver a suitable operation and wrap around services for the operations at Western Jet Foil and Manston, plus Medical Services, for an initial term of 6 years with an option to extend for an additional 2 x 24 month periods. The value of this PIN is for the initial term of 6 years. The content of this PIN, including the nature of works, services and estimated value, may be subject to change. Additional information: Lot 1 - Manston NRC - Operator Services The Authority seeks a commercial partner to provide operation and wrap around services at the National Reception Centre (NRC). Services may include: (a) Overall management of services (b) Staffing of custodial facilities (c) Security & guarding services (d) Cleaning services; (e) Welfare services and well-being; (f) Catering; and (g) Escorting services around the site. Lot 2 - Disembarkation and SOLAS (Saving of Lives at Sea) centre - Western Jet Foil (Dover) The Authority seeks a commercial partner to provide operation and wrap around services at Western Jet Foil, Dover, where arrivals disembark, are provided with a medical check (not included in this Lot) and are registered for processing. These services may include: (a) Overall management of services (b) Security & guarding services (c) General security services; (d) Welfare services and well-being; (e) Catering; and (f) Escorting services around the site, and external (Local escorting and hospital bed watches). Lot 3 - Medical Services The Authority seeks a commercial partner to provide medical services primarily at the National Reception Centre in Manston and Disembarkation and SOLAS centre in Western Jet Foil, Dover. Services may include : (a) Healthcare General Estimated value excluding VAT: PS700m (excluding extensions) The potential length of contract will be 6 years from service commencement, with options to extend, for up to 2 x 24 month periods. The content of this PIN, including the nature of works, services and estimated value, may be the subject to change. 1. To express an interest, participants must first be registered on the Home Office eSourcing Suite. If you have not yet registered, this can be done online at https://homeoffice.app.jaggaer.com/web/login.html by following the Register Here Link. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering and who will be entering into a contract if invited to do so. 2. Email: nrc-commercial@homeoffice.gov.uk Title of email: NRC Operator Procurement - Expression of Interest Email to include: Organisation name, Contact name, E-mail address and telephone number. Once above steps are completed, documents will be made available via the portal, subject to parties signing a Non-Disclosure Agreement (NDA). An Industry Day will be held for interested Suppliers on Monday 8th January 2024 (subject to change). This Industry Day hosted in Manston, Kent. Further details for the Industry Day to follow upon receipt of a signed NDA.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5736f04f-c3d0-47f4-9e99-73b22481a431 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2023 |
| Submission deadline | Not specified |
| Future notice date | 2 Feb 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £700,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 55 - Hotel, restaurant and retail trade services
- 60 - Transport services (excl. Waste transport)
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 90 - Sewage, refuse, cleaning and environmental services
- 98 - Other community, social and personal services

### Codes

- 55500000 - Canteen and catering services
- 60130000 - Special-purpose road passenger-transport services
- 75000000 - Administration, defence and social security services
- 79713000 - Guard services
- 79993000 - Building and facilities management services
- 85100000 - Health services
- 90911100 - Accommodation cleaning services
- 98341000 - Accommodation services
- 98341110 - Housekeeping services

## Release History

- 4 Dec 2023 at 16:11 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/5736f04f-c3d0-47f4-9e99-73b22481a431

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5736f04f-c3d0-47f4-9e99-73b22481a431
  4th December 2023 - Early engagement notice on Contracts Finder

## Notice URLs

- https://homeoffice.app.jaggaer.com/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6df10cdc-a90a-4e0f-aba2-6ee574910690. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6df10cdc-a90a-4e0f-aba2-6ee574910690.json.