---
title: "Reducing Avoidable Contact"
ocid: "ocds-b5fd17-6e0a20a1-5ea8-442d-b9f8-7a20d721dba6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e0a20a1-5ea8-442d-b9f8-7a20d721dba6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e0a20a1-5ea8-442d-b9f8-7a20d721dba6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e0a20a1-5ea8-442d-b9f8-7a20d721dba6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-02-21"
---

# Reducing Avoidable Contact

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-6e0a20a1-5ea8-442d-b9f8-7a20d721dba6

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## Summary

H M Revenue & Customs (HMRC), located at 100 Parliament Street, London, SS991AA, has completed a procurement process for a contract titled "Reducing Avoidable Contact." This tender falls under the "Software consultancy services" industry category (CPV: 72266000) and was conducted through a selective procurement method, specifically a call-off from the DALAS Lot 1 framework agreement. The tendering period concluded on 9th January 2025, with the contract period running from 22nd January 2025 to 31st March 2025. The total value of the contract is £205,808.79 GBP, awarded to Ernst & Young Limited.

This contract provides significant opportunities for businesses, especially those specialising in software consultancy and innovation services focused on reducing contact inefficiencies. Small and medium-sized enterprises (SMEs) are well-suited to compete in such tenders due to the specific suitability criteria outlined by HMRC. Engaging in this contract can help businesses expand their public sector portfolio and develop unique solutions that address the needs of large government organisations like HMRC. The awarded contract demonstrates the value and potential for growth in government-related projects.

## Notice

Contract for the provision of innovation services exploring how HMRC can reduce avoidable contact to its services. Contract competed and awarded using the DALAS Lot 1 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/016dea27-9132-4435-8a6f-bf4b0049ab14 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | 9 Jan 2025 |
| Future notice date | Not specified |
| Award date | 22 Jan 2025 |
| Contract period | 22 Jan 2025 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £205,808 |
| Lots value | Not specified |
| Awards value | £205,808 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERNST & YOUNG |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 21 Feb 2025 at 13:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/016dea27-9132-4435-8a6f-bf4b0049ab14

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/016dea27-9132-4435-8a6f-bf4b0049ab14
  21st February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2264bda-6b1b-4b96-a249-c6ee58792096
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/a372f41e-c768-4331-985d-41c3dca353e7

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e0a20a1-5ea8-442d-b9f8-7a20d721dba6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e0a20a1-5ea8-442d-b9f8-7a20d721dba6.json.