---
title: "FSA728 - WP15 CSU Alpha"
ocid: "ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE FOOD STANDARDS AGENCY"
published: "2021-03-22"
---

# FSA728 - WP15 CSU Alpha

Buyer: THE FOOD STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2.json)

## Summary

The Food Standards Agency is conducting a procurement for the project titled "FSA728 - WP15 CSU Alpha," which involves the development of a customer service helpline system within the software package and information systems industry. The procurement process, which has reached the award stage, utilised a selective method, namely a call-off from a framework agreement. Key dates include the tender’s end date of 12th February 2021, with the contract period commencing on 22nd February 2021 and concluding on 31st March 2021. The contract value is set at £65,850 and is open to suppliers operating across various locations, including the United Kingdom and Europe.

This tender presents a significant opportunity for small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) looking to expand their operations in the software services sector. With a focus on customer service solutions, businesses that specialise in developing and implementing helpline systems, as well as those experienced in providing software solutions tailored to the public sector, would be particularly well-suited to compete for this contract. Engaging in this project can facilitate growth and enhance visibility within the industry for qualifying vendors.

## Notice

Customer service helpline system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/04cad91f-24a0-476c-9419-8dc690e8959a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2021 |
| Submission deadline | 12 Feb 2021 |
| Future notice date | Not specified |
| Award date | 19 Feb 2021 |
| Contract period | 22 Feb 2021 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,850 |
| Lots value | Not specified |
| Awards value | £65,850 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE FOOD STANDARDS AGENCY |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 7PR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Guildhall |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Mar 2021 at 15:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/04cad91f-24a0-476c-9419-8dc690e8959a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/04cad91f-24a0-476c-9419-8dc690e8959a
  22nd March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e1d93e7-e86c-443e-8da1-8b0d961385c2.json.